Assistant Branch Manager

American 1 Credit Union

. Support the Branch Manager in providing excellent member experiences aligned with the credit union’s mission .

Posted 11/6/2026full-timeJackson • Michigan • United StatesMid-LevelSenior💰 $61,054 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to enhance team performance and member experiences while ensuring operational excellence and adherence to credit union policies and procedures.

Highest-signal resume keywords

Leadership ExperienceMember-Focused Strategy SkillsKnowledge Of Credit Union ProductsExcellent Verbal And Written Communication SkillsAbility To Coach And Direct Team Members

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bachelor's DegreeKnowledge Of Core ProcessesData Reporting And SummarizationProblem Resolution SkillsSales Accountability Monitoring

Soft Skills

CollaborationTact And ResponsibilityIndependent Work AbilityEngaging Employee Culture Support

Tools & Technologies

Microsoft Office

Industry Keywords

Credit UnionBSA RequirementsMember ExperienceBranch OperationsRecruitment And Retention

About the role

Key responsibilities & impact

Support the Branch Manager in providing excellent member experiences aligned with the credit union’s mission
Assist with day-to-day branch operations, core processes, lending, product sales coaching, and member growth
Act as branch leader in the Branch Manager’s absence
Collaborate on branch operations, member experience, and execution of short- and long-term strategy
Monitor sales accountability, conduct regular team observations, and report to the Branch Manager
Monitor membership, lending, and product growth benchmarks; coach the team for success
Assist with recruitment, retention, training, and performance feedback
Build and support an engaging and inclusive employee culture
Assist with branch expense oversight and scheduling for appropriate coverage
Follow and coach core processes, policies, procedures, customer identification policies, and BSA requirements
Represent the credit union in the local community and develop partnerships with dealerships, companies, and schools
Resolve member requests, issues, and escalations in a timely manner
Monitor, manage, and impact branch scorecard performance
Ensure operational excellence and branch integrity

Requirements

What you’ll need

Bachelor’s degree preferred
Leadership experience preferred
Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility with handling confidential information
All offers of employment are contingent upon background screen

Benefits

Comp & perks

Health, Dental, Vision
401(k)