Bilingual Customer Support Specialist

American Cancer Society

. Resolve customer inquiries and issues across multiple systems, including technical, programmatic, and website-related issues .

Posted 11/12/2026full-timeRemote • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong bilingual communication skills in English and Spanish, providing empathetic and solution-oriented customer support across various platforms. Proficient in troubleshooting technical issues and utilizing CRM systems to enhance customer satisfaction and engagement.

Highest-signal resume keywords

Bilingual English/Spanish SkillsCustomer Service ExperienceTechnical Support ProficiencySalesforce ExperienceStrong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingCRM DocumentationTyping Speed of 50 WPMWindows-Based Applications ProficiencyAnalytical Expertise

Soft Skills

Interpersonal SkillsProfessional DemeanorAttention to DetailDecision-Making SkillsAbility to Manage Ambiguity

Tools & Technologies

SalesforceOnline Fundraising PlatformsMobile AppsSocial Media Tools

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer SatisfactionVirtual Contact CenterEngagement OpportunitiesComplex SituationsRemote Work Experience

About the role

Key responsibilities & impact

Resolve customer inquiries and issues across multiple systems, including technical, programmatic, and website-related issues
Use analytical expertise, administrative access, and knowledge of ACS programs to troubleshoot issues
Translate complex information into terminology aligned with customers’ native language
Document interactions and troubleshooting steps in enterprise CRM systems and drive first-contact resolution
Provide professional, empathetic, solution-oriented support by phone, chat, email, and/or social media
Build rapport, neutralize escalations, and foster long-term customer relationships supporting engagement and revenue growth
Assess and triage complex or urgent requests and escalate high-priority or technically complex issues
Educate customers on ACS events, volunteer programs, digital platforms, websites, and tools
Promote additional engagement opportunities aligned with customer interests
Monitor customer feedback and system performance and report outages, inefficiencies, and enhancement opportunities
Participate in coaching, training, and self-directed learning
Support special projects, pilots, and testing of new or enhanced processes, procedures, and systems
Translate English-language content into Spanish and assist staff members when needed
Work within a virtual contact center environment and follow assigned schedules

Requirements

What you’ll need

High School Diploma or Equivalent required
Some college coursework and/or a combination of at least two years of business experience, ideally in a customer service or technical support role
Minimum one year of experience utilizing bilingual English/Spanish skills in a contact center or customer service environment
Excellent written and verbal communication skills in both English and Spanish required
Strong interpersonal skills and professional demeanor
Demonstrated commitment to customer satisfaction
Sound judgment, decision-making skills, and ability to manage ambiguity and complex situations
Ability to manage multiple priorities while maintaining attention to detail and meeting deadlines
Strong problem-solving and organizational skills
Strong computer skills, including proficiency with Windows-based applications
Typing speed of at least 50 WPM
Ability to pass pre-hire technology and training assessments
Home office setup meeting privacy standards
Reliable high-speed internet with minimum 10 Mbps download and 10 Mbps upload
Modem/router with at least two Ethernet ports for direct connection to laptop docking station
Wi-Fi, cellular connections, mobile hotspots, satellite internet, and 5G Ultra-Wideband internet are not permitted
Availability for approximately 8 weeks of mandatory virtual training on a fixed schedule
Ability to work a structured schedule in a sedentary, somewhat repetitive environment
Ability to connect to the docking station and hardwire to the router/modem via Ethernet when engaging with constituents
Flexibility to work shifts between 7:00 a.m. and 7:00 p.m. CST, including weekends and holidays
Preferred: Associate degree
Salesforce, online fundraising platforms, mobile apps, and social media tools experience preferred
Remote work experience preferred

Benefits

Comp & perks

Generous paid time off policy
Medical benefits
Dental benefits
Retirement benefits
Wellness programs
Professional development programs
Remote/home-based work arrangement
Virtual training provided
Multiple schedule options
37.5 hours per week with two days off