Data Specialist

American Cancer Society

. Monitor, support, and resolve issues with customer transaction data feeds .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer transaction data feeds and ensuring data accuracy through high-level audits and exception processing. Proficient in utilizing CRM systems and data management tools to support business processes and enhance operational efficiency.

Highest-signal resume keywords

Data ProcessingCRM Software ProficiencyAttention to DetailData AnalysisTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CaptureFinancial Transaction ProcessingData EntryData AuditingData Configuration Knowledge

Soft Skills

Organizational SkillsInterpersonal SkillsInitiativeProfessionalismDependability

Tools & Technologies

SalesforceNetSuiteData CloudACS ApplicationsProprietary SDB

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer Data ManagementTransaction Data FeedsRemittance ProcessingLockbox ProcessingException Queue

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Monitor, support, and resolve issues with customer transaction data feeds
Monitor and process donations and customer transactions across external and internal platforms
Track database feeds and associated applications
Ensure accurate processing of erred data for all data feeds and mail types to endpoint systems
Perform high-level audits to ensure vendor-provided data is accurate
Evaluate and process erred data in exception queues, correct data, and submit it to endpoint systems
Extract correspondence data from vendor image storage applications, review data needs, and complete data entry
Use vendor tools to evaluate, analyze, and respond to questions about donation processing and required coding
Research and report data anomalies and trends to the Senior Data Specialist or Director, Donations Processing
Collaborate with the Senior Data Specialist and other departments to resolve issues
Support end-to-end testing and validation of transactions and customer data updates
Use CRM and donor data management systems, including Salesforce, NetSuite, Data Cloud, and proprietary ACS applications, to manage customer data and support business processes

Requirements

What you’ll need

High School Diploma or Equivalent
Minimum of three years equivalent work experience, preferably in data capture and computer operation, remittance and/or lockbox processing, or other financial transactional processing
Must be in the current position for at least six months
Ability to work between 8 am and 5 pm Central Time
Organizational and interpersonal skills
Ability to work well in a team/collaborative environment
Strong attention to detail
Initiative, professionalism, and ability to work under pressure
Ability to maintain quality service in a busy work environment
Tact, discretion, common sense, and dependability
Willingness and ability to be flexible
Specialized training or knowledge of Constituent Relationship Management software; Salesforce experience a plus
Knowledge of customer data configuration and its impact on business process flow and efficiency
Working knowledge of customer data software applications, including proprietary SDB, UVI, DPGW, Correction Queue, Exception Queue, Audit Queue, Salesforce, NetSuite, and Data Cloud
Understanding of ACS data structure, data use, business processes, and users
Ability to travel when necessary for external meetings and conferences

Benefits

Comp & perks

Generous paid time off policy
Medical benefits
Dental benefits
Retirement benefits
Wellness programs
Professional development programs to enhance staff skills
Limited travel to external meetings and conferences