Member Care Coordinator

American College of Cardiology

. Provide high-quality customer sales and service to members and customers .

Posted 9/22/2026full-timeUnited StatesJuniorMid-Level💰 $61,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and sales, with a strong focus on data management and process improvement. Proficient in utilizing MS Office applications, particularly advanced Excel, to analyze transactions and prepare reports.

Highest-signal resume keywords

Customer Service ExcellenceData Management ProficiencyAdvanced Excel SkillsCall Center ExperienceProcess Improvement Contributions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTransaction ProcessingStatistical ReportingDatabase MaintenancePayment Processing

Soft Skills

Attention to DetailTime ManagementProfessional PresentationEffective CommunicationReliability

Tools & Technologies

MS OfficeMicrosoft Outlook

Industry Keywords

Member CareCustomer SalesCall CenterMembership ServicesData Integrity

About the role

Key responsibilities & impact

Provide high-quality customer sales and service to members and customers
Process payments and manage and reconcile batch processes within processing timelines
Maintain expert knowledge of ACC products, promotions, programs, and activities
Provide customer service, identify and resolve issues, and handle multiple transaction types
Manage CME credit statement entry for doctors reviewing JACC journal articles
Maintain an FAQ list for Member Care and Data Integrity staff
Analyze daily transactions, correct records, and adjust errors
Respond to member and customer requests by telephone or email within established timeframes
Participate in training new Member Care employees
Manage a high volume of incoming phone calls professionally and tactfully
Prepare monthly activity reports by the 25th of each month
Coordinate preparation and shipment of materials for live programs
Navigate customers and members through acc.org as needed
Assist with researching and adopting technology to improve member service
Support Data Integrity with member profile updates, database maintenance, and data management projects
Collaborate with Member Services on process improvements and enhancements
Produce, test, and publish knowledge-base articles, customer surveys, and FAQs
Maintain the contacts database and ensure dashboards work correctly
Conduct information and content reviews and audits for accuracy and quality
Communicate knowledge-base changes to ACC staff
Develop and maintain an interactive knowledge base and self-service content
Develop and maintain Member Care email and chat templates
Assist with process automation rules and communicate process changes
Adhere to ACC and Member Services accountabilities
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience
Minimum 2+ years related work in call center, membership, or similar service unit
Proficient with MS Office applications, including advanced Excel and Microsoft Outlook
Excellent English oral, written, and comprehension abilities
Ability to work effectively within a database, updating and tracking member information and supporting data maintenance
Ability and willingness to contribute ideas for process improvements and customer service enhancements
Strong track record of reliability, dependability, and punctuality
Great attention to detail and ability to follow documented instructions
Proficient mathematically and in preparing statistical reports
Excellent time management
Polished, professional presentation and pleasant demeanor

Benefits

Comp & perks

Medical, dental, and vision insurance
Basic life insurance
Short- and long-term disability insurance
Supplemental insurance options
Generous paid time off, including pre-loaded vacation and sick leave
12 holidays
Organizational shutdown during the last week of the year
Parental leave
2 community service days
Half-day summer Fridays
Tuition assistance
10% retirement contribution after one year of service
Work-life balance culture
Teamwork, collaboration, professionalism, and excellence culture