Senior Specialist, Accreditation and NCDR Account Management

American College of Cardiology

. Support account management for the Accreditation and NCDR portfolio of registries and quality programs .

Posted 10/5/2026full-timeUnited StatesSenior💰 $81,000 - $89,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive account management experience with a focus on customer service, contract negotiation, and billing processes. Proficient in Salesforce and Microsoft Office, with strong communication and organizational skills.

Highest-signal resume keywords

Account Management ExperienceCustomer Service OrientationContract Negotiation SkillsSalesforce ProficiencyProject Management Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementContractingBillingCollectionsTyping Speed (45 WPM)SalesforceMicrosoft OfficeProject Management PrinciplesAgile SCRUMHIPAA Familiarity

Soft Skills

Clear CommunicationOrganizationFlexibilityTeam CollaborationProblem Resolution

Tools & Technologies

SalesforceMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMonday.comVideo Conferencing Tools

Certifications & Qualifications

Salesforce SuperBadgesSalesforce Certifications

Industry Keywords

AccreditationNCDRCustomer OnboardingPayment ProcessingContract ProcessesData ManagementQuality Programs

About the role

Key responsibilities & impact

Support account management for the Accreditation and NCDR portfolio of registries and quality programs
Provide excellent customer service through clear, concise, and consistent written and verbal communication
Support customer onboarding, annual renewals, inquiry resolution, product/program contracts, amendments, and payment processing
Follow payment processes, including invoicing and coding payments for the ACC Finance Department
Follow contract processes and guide customers about products, contracts, and amendments
Use Accreditation/NCDR Salesforce, ACC Salesforce, and NCDR.com for customer onboarding, maintenance, and termination
Monitor, clean, and maintain customer and opportunity data across systems
Contribute to innovation and a psychologically safe, collaborative team culture
Support digital storage of master agreements, amendments, and data release consent forms

Requirements

What you’ll need

6+ years of relevant account management experience with a high school diploma, or 2+ years of relevant account management experience with a bachelor's degree
Proven client service orientation and ability to resolve questions and complaints
Account management experience involving contracting, billing and/or collections
Strong organization, flexibility, and timely follow-through
Ability to work effectively both independently and in a team environment
Ability to consult and collaborate with representatives across functional areas and levels
Strong, clear, and concise verbal and written communication skills
Ability to type a minimum of 45 WPM
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Comfort with computer-based applications and video conferencing tools
Ability to travel to an annual off-site meeting for one week per year, if required
Contract negotiation skills, legal-term familiarity, and commercial and/or government contract experience preferred
CRM technology experience preferred
Desire and ability to learn Salesforce, including SuperBadges or Certifications, preferred
Project management software experience, such as Monday.com, preferred
Exposure to project management principles, Agile SCRUM processes, and/or process improvement methodologies preferred
HIPAA familiarity preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Basic life insurance
Short- and long-term disability insurance
Supplemental insurance options
Generous paid time off, including pre-loaded vacation and sick leave
12 holidays
Organizational shutdown during the last week of the year
Parental leave
2 community service days
Half-day summer Fridays
Tuition assistance
10% retirement contribution after one year of service
Hybrid work arrangement
Annual off-site meeting travel, if required