Client Success Team Supervisor

American Consumer Credit Counseling

. Supervise daily operations within the Client Success Management Team .

Posted 10/9/2026full-timeRemote • Oregon • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring capabilities while effectively managing client success operations. Proficient in performance analysis, conflict resolution, and enhancing client experiences through operational improvements.

Highest-signal resume keywords

PFE Debt Management Professional CertificationClient Management SystemsTeam LeadershipPerformance Data AnalysisCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational WorkflowsStandard Operating ProceduresCall MonitoringQuality ReviewsPayroll ProcessingTask ManagementPerformance EvaluationsOnboarding CoordinationTraining DevelopmentConflict Resolution

Soft Skills

LeadershipCoachingTeam DevelopmentCommunicationCritical Thinking

Tools & Technologies

Microsoft Office

Certifications & Qualifications

PFE Debt Management Professional Certification

Industry Keywords

Client Success ManagementFinancial ServicesCall Center EnvironmentCustomer SatisfactionContinuous Improvement

About the role

Key responsibilities & impact

Supervise daily operations within the Client Success Management Team
Mentor Client Success Managers through guidance, support, and performance feedback
Resolve escalated client issues
Monitor call abandon rates, task turnaround time, and client satisfaction trends
Assign and track team projects
Develop and maintain standard operating procedures and best practices
Conduct call monitoring and quality reviews
Facilitate onboarding and coordinate training and development
Support performance evaluations, coaching sessions, and quarterly reviews
Participate in interviewing, hiring, and employee development initiatives
Test and provide feedback on internal systems and software releases
Improve operational workflows and enhance the client experience
Process payroll and manage time-off requests
Foster accountability, morale, and continuous improvement
Suggest and test enhancements to Debt Management Program tools, workflows, and procedures
Serve as acting department leader when the Operations Manager is absent
Obtain the PFE Debt Management Professional Certification within six months of hire
Perform additional duties as assigned

Requirements

What you’ll need

Associate degree or equivalent work experience required
Minimum of 3 years of customer service experience, preferably in financial services or a call center environment
At least 1 year in a supervisory or team leadership role
PFE Debt Management Professional Certification required within six months of hire
Strong leadership, coaching, and team development skills
Excellent verbal and written communication abilities
Conflict resolution and critical thinking capabilities
Effective time management and organizational proficiency
Proficiency in Microsoft Office and client management systems
Ability to analyze performance data and identify actionable trends
Talent for fostering team culture, motivation, and accountability

Benefits

Comp & perks

Comprehensive health insurance including medical, dental, and vision coverage
Medical and dependent Flexible Spending Account (FSA)
Short-Term and Long-Term Disability; Life Insurance
401(k) retirement plan with company matching
Paid time off and paid holidays
Remote work flexibility
Professional development and training opportunities
Supportive team environment and mission-driven culture