American Consumer Credit Counseling

Product Manager

• Develop and maintain ACCC’s digital product vision, strategy, and multiyear roadmap
• Establish product goals, business outcomes, success measures, and value propositions with business leaders
• Evaluate, prioritize, and manage digital product requests
• Balance new development with enhancements, regulatory requirements, technical dependencies, maintenance, and defect resolution
• Improve digital client experiences, employee tools, self-service capabilities, and operational workflows
• Own technical architecture and infrastructure decisions, including hosting, security, and scalability
• Coordinate UI/UX design and the overall platform user experience
• Scope, evaluate, and manage API integrations with third-party data, marketing, and financial-wellness platforms
• Lead website development and technical build-out of the ConsumerCredit.com platform
• Implement AI-based data solutions for personalization, lead qualification, and intelligent routing
• Assess technical feasibility, make architecture decisions, and design scalable solutions
• Oversee user acceptance testing, launch readiness, communications, training coordination, implementation, and post-launch support
• Monitor product performance, adoption, user feedback, and business impact
• Communicate product priorities, risks, dependencies, progress, and recommendations to senior leadership
• Lead and develop the Product & Technology team and manage outsourced partners
• Manage IT vendors, development agencies, and technology consultants
• Ensure products address accessibility, privacy, security, compliance, and operational considerations

Explore Director of Product – Technology at American Consumer Credit Counseling. Review requirements and application details.