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Director of Product – Technology
American Consumer Credit Counseling. Develop and maintain ACCC’s digital product vision, strategy, and multiyear roadmap .
Posted 10/7/2026full-timeAuburndale • Massachusetts • United StatesLead💰 $150,000 - $175,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital product management, including developing product vision, strategy, and roadmaps, while leading cross-functional teams and managing vendor relationships. Proficient in API integrations, AI-based solutions, and ensuring compliance with regulatory standards.
Highest-signal resume keywords
Digital Product ManagementAPI IntegrationsAI/ML-Based SolutionsTeam LeadershipVendor Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital StrategyWeb DevelopmentCloud InfrastructureProduct RoadmapsUser Acceptance TestingTechnical ArchitectureData SolutionsProduct Performance MeasurementRegulatory ComplianceTechnical Feasibility Assessment
Soft Skills
CommunicationLeadershipStakeholder ManagementRelationship BuildingCross-Functional Collaboration
Tools & Technologies
Marketing TechnologyLead-Generation PlatformsConsumer Fintech ProductsEOSThird-Party Data Platforms
Industry Keywords
Financial ServicesConsumer ServicesFintechNonprofit OrganizationsRegulated Environment
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Develop and maintain ACCC’s digital product vision, strategy, and multiyear roadmap
- Establish product goals, business outcomes, success measures, and value propositions with business leaders
- Evaluate, prioritize, and manage digital product requests
- Balance new development with enhancements, regulatory requirements, technical dependencies, maintenance, and defect resolution
- Improve digital client experiences, employee tools, self-service capabilities, and operational workflows
- Own technical architecture and infrastructure decisions, including hosting, security, and scalability
- Coordinate UI/UX design and the overall platform user experience
- Scope, evaluate, and manage API integrations with third-party data, marketing, and financial-wellness platforms
- Lead website development and technical build-out of the ConsumerCredit.com platform
- Implement AI-based data solutions for personalization, lead qualification, and intelligent routing
- Assess technical feasibility, make architecture decisions, and design scalable solutions
- Oversee user acceptance testing, launch readiness, communications, training coordination, implementation, and post-launch support
- Monitor product performance, adoption, user feedback, and business impact
- Communicate product priorities, risks, dependencies, progress, and recommendations to senior leadership
- Lead and develop the Product & Technology team and manage outsourced partners
- Manage IT vendors, development agencies, and technology consultants
- Ensure products address accessibility, privacy, security, compliance, and operational considerations
Requirements
What you’ll need- Bachelor’s degree in business, product management, technology, digital strategy, information systems, or a related field, or equivalent professional experience
- 8+ years of experience in digital product management, software/platform development, technology strategy, or a related discipline, with direct hands-on technical experience
- Hands-on experience with web/platform development, API integrations, and cloud infrastructure
- Experience evaluating and implementing AI/ML-based data or personalization solutions
- Experience scouting, selecting, and managing technology vendors, development agencies, or consultants
- Experience building digital products or platforms in an early-stage, startup, or 0-to-1 environment strongly preferred
- Demonstrated experience leading digital products from concept through launch and ongoing improvement
- Experience managing teams and leading cross functional initiatives
- Strong understanding of product roadmaps, prioritization, requirements, testing, implementation, and product performance measurement
- Experience partnering with technology, operations, marketing, compliance, and executive stakeholders
- Experience in financial services, consumer services, fintech, nonprofit organizations, or another regulated environment is preferred
- Excellent communication, leadership, stakeholder management skills, and relationship-building skills
- Familiarity with EOS or similar business operating systems
- Familiarity with marketing technology, lead-generation platforms, or consumer fintech products
Benefits
Comp & perks- Comprehensive health insurance including medical, dental, and vision coverage
- Medical and dependent Flexible Spending Account (FSA)
- Short-Term and Long-Term Disability; Life Insurance
- 401(k) retirement plan with company matching
- Paid time off and paid holidays
- Remote work flexibility
- Professional development and training opportunities
- Supportive team environment and mission-driven culture