Director, Strategic Enterprise Delivery

American Consumer Credit Counseling

. Translate organizational priorities into clearly defined initiatives with owners, milestones, expected outcomes, and measures of success .

Posted 10/13/2026full-timeNewton • Massachusetts • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong strategic planning and organizational skills, with a focus on translating complex initiatives into actionable plans while ensuring alignment with broader business goals. Capable of fostering collaboration across departments and managing stakeholder engagement to drive successful outcomes.

Highest-signal resume keywords

Strategic PlanningCross-Functional CollaborationStakeholder ManagementOrganizational Change ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Organizational PlanningProgram LeadershipBusiness TransformationPerformance EvaluationInitiative Management

Soft Skills

Excellent CommunicationFacilitation SkillsAnalytical SkillsInfluencing SkillsProblem-Solving

Tools & Technologies

Enterprise Portfolio ReportingChange Management ToolsProject Management Software

Industry Keywords

Strategic InitiativesBusiness OutcomesExecutive LeadershipOperational ReviewsPrioritization Framework

About the role

Key responsibilities & impact

Translate organizational priorities into clearly defined initiatives with owners, milestones, expected outcomes, and measures of success
Maintain a consolidated view of ACCC’s most important strategic and cross-functional initiatives
Align annual priorities, quarterly Rocks, major investments, and departmental initiatives with broader organizational goals
Identify dependencies, competing priorities, capacity constraints, and decisions requiring executive attention
Support leadership in adjusting priorities based on business needs, results, and organizational capacity
Establish and manage a consistent intake process for significant new initiatives and cross-functional requests
Partner with Product, IT, Operations, Compliance, Finance, HR, and other functions to assess and route new initiatives
Develop enterprise portfolio reporting showing active work, ownership, status, outcomes, and risks
Establish reporting cadence for major strategic initiatives
Support the COO and Executive Leadership Team in operating reviews, quarterly planning, and strategic discussions
Track whether intended business outcomes are being achieved
Evaluate whether major investments, vendors, and strategic initiatives deliver expected value
Review completed initiatives and capture lessons learned
Support annual and quarterly planning processes and connect departmental plans to enterprise priorities
Improve organizational decision-making, prioritization, communication, and execution
Support change-management planning and stakeholder engagement for major initiatives
Develop practical processes and tools that improve execution without unnecessary bureaucracy
Build ACCC’s enterprise strategic initiative portfolio and strategic intake process
Support creation of an enterprise prioritization framework
Develop executive reporting cadence and Now, Next, and Later priority views
Establish standards for sponsorship, ownership, milestones, and success measures
Strengthen cross-functional delivery between business teams, Product, and IT
Improve visibility into vendor implementations and strategic investments

Requirements

What you’ll need

Significant experience in strategy, operations, organizational planning, transformation, marketing, program leadership, or another cross-functional business function
Demonstrated experience leading complex initiatives involving multiple departments and stakeholders
Strong business judgment and the ability to translate strategic goals into practical execution
Excellent communication, facilitation, and stakeholder-management skills
Ability to organize complex and ambiguous work into clear priorities, ownership, and action
Strong analytical skills and comfort using data and business outcomes to evaluate performance
Demonstrated ability to influence across an organization without relying solely on formal authority
Experience supporting executive leadership and facilitating senior-level decision-making
Experience with organizational change or business transformation preferred
Strategic while remaining practical and execution oriented
Highly collaborative and able to work across organizational boundaries
Comfortable operating in ambiguity and bringing structure to complex issues
Skilled at building alignment among leaders with different priorities
Focused on business outcomes rather than activity alone
Comfortable challenging assumptions and raising issues when necessary
Able to balance urgency with thoughtful planning and change management
Trusted to provide an objective enterprise perspective
Organized, disciplined, and able to maintain visibility across multiple strategic priorities
This position requires on-site presence at the Newton, MA headquarters, four days per week, with the option to work remotely one day per week

Benefits

Comp & perks

Comprehensive health insurance including medical, dental, and vision coverage
Medical and dependent Flexible Spending Account (FSA)
Short-Term and Long-Term Disability; Life Insurance
401(k) retirement plan with company matching
Paid time off and paid holidays
Remote work flexibility
Professional development and training opportunities
Supportive team environment and mission-driven culture