Dropship Account Manager

American Exchange Group

. Own retailer relationships and account performance within the assigned brand and account portfolio.

Posted 10/15/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Own retailer relationships and account performance within the assigned brand and account portfolio.
Build trusted partnerships with buyers, merchants, and e-commerce teams.
Develop and execute plans to achieve sales and margin goals, including assortment expansion, product launches, promotions, and improved product visibility.
Lead retailer business reviews and track commitments through completion.
Develop sales forecasts and account targets; monitor results and implement action plans.
Identify incremental sales opportunities, expanded placements, seasonal programs, and new account opportunities.
Analyze sales, margin, sell-through, and inventory by brand, account, style, and SKU to recommend assortment, replenishment, and exit actions.
Build assortment recommendations aligned with retailer customers, inventory availability, and brand positioning.
Develop promotional and pricing recommendations and coordinate execution.
Monitor competitor assortments, pricing, and promotions.
Coordinate product setup, content, pricing, inventory availability, and launch timelines for launches and seasonal initiatives.
Manage retailer portals and coordinate onboarding and integrations.
Ensure product listings are accurate, complete, and optimized; resolve assortment, content, and availability issues.
Monitor fulfillment, cancellations, shipping timeliness, returns, and chargebacks, partnering with operations and supply chain to resolve issues.
Coordinate priorities across brands and accounts with dropship specialists and cross-functional partners.
Maintain account calendars, sales reporting, and action plans; recommend process improvements.

Requirements

What you’ll need

3–5 years of relevant sales and account management experience in wholesale, e-commerce, or retail, with direct ownership of customer relationships and sales results.
Demonstrated ability to grow accounts, identify commercial opportunities, and deliver against sales and profitability goals.
Experience managing retailer partner accounts and navigating third-party retail platforms or vendor portals; dropship experience strongly preferred.
Strong analytical skills, including Excel proficiency and the ability to translate sales, margin, and inventory data into clear recommendations.
Understanding of retail math, pricing, promotional planning, assortment productivity, and inventory management.
Strong presentation, negotiation, and written and verbal communication skills; comfortable leading retailer meetings and business reviews.
Highly organized and proactive, with the ability to manage priorities across multiple brands and retail accounts, resolve issues, and drive cross-functional execution.
Footwear, fashion, or accessories experience preferred.