Account Representative

American Express Global Business Travel

. Support the Travel Manager and Account Team with the Global Travel Program .

Posted 10/21/2026full-timeUnited KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and organizational skills while effectively supporting global travel programs. Capable of delivering results under tight deadlines and managing competing demands with a focus on customer service and consultation.

Highest-signal resume keywords

Project ManagementCustomer ServiceData AnalysisCommunication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel Program ManagementReportingPolicy ManagementData CompilationTrend Analysis

Soft Skills

FlexibilityRelationship BuildingProblem SolvingAdaptabilityEffective Communication

Tools & Technologies

Online Booking ToolReporting Tools

Industry Keywords

Global Travel ProgramClient ManagementTraveler CareCrisis Management

About the role

Key responsibilities & impact

Support the Travel Manager and Account Team with the Global Travel Program
Support day-to-day travel program management, including compiling, tracking, executing deliverables, and driving results
Manage policy exceptions and crises
Prepare pre- and post-trip reporting
Support the Online Booking tool
Work with the CGM and Traveler Care teams
Attend client meetings and calls
Assist the CGM with external and internal reporting deliverables
Interact directly with customers with a strong customer service and consultation focus
Develop and propose recommendations for identified issues and resolutions
Ensure quality processes, tools, and contingency plans are incorporated into daily activities
Participate in client management business review strategy and compile relevant information
Provide overall Client Program support
Interact frequently with Traveler Care, GBT product owners, PRDS, and MI Helpdesk
Condense large amounts of data into clear, concise, effective formats
Manage scheduled and ad hoc reports and provide analysis
Identify travel trends and patterns causing conflicts with travel policy
Provide Global Support assistance as needed
Deliver results within deadlines through effective time management

Requirements

What you’ll need

Strong written and verbal communication skills
Ability to work under pressure and maintain flexibility
Ability to interact and communicate effectively with diverse working styles
Ability to build and leverage strong working relationships
Ability to prioritize and manage competing demands to meet deadlines
Ability to work under tight timelines and pressure of client-driven deliverables and demands
Adaptation to change and acceptance of new direction on short notice
Ability to identify issues or challenges and escalate when needed
Strong project management and organizational skills

Benefits

Comp & perks

Flexible benefits tailored to each country
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Travel deals on flights, hotels, cruises, and car rentals
Access to over 20,000 learning courses
Leadership courses
New job openings available to internal candidates first
Global INclusion Groups