American Express Global Business Travel

Program Manager

• Drive revenue growth by translating HGI opportunities into commercial outcomes
• Provide leaders with data-driven insights
• Deliver growth initiatives end-to-end through strategic governance and leadership
• Develop success metrics for initiatives and commercial objectives
• Lead commercial steering committees with senior stakeholders
• Communicate progress against metrics and escalate issues for resolution
• Establish program structures for complex global, cross-functional strategic initiatives
• Apply PMI standards and best practices for project planning and controls
• Monitor initiatives and manage stakeholder expectations
• Collaborate with project and product managers on cross-functional process flows
• Identify key focus areas and bring stakeholders together to deliver initiative goals
• Translate commercial feedback and market insights into program-level opportunities
• Share commercial insights with program teams and demonstrate value to clients and stakeholders
• Connect commercial and product perspectives strategically

Program Manager, Commercial Growth & Strategy

Business Development Rep

• Drive hotel growth through strategic commercial and client engagement
• Identify and close opportunities supporting hotel growth goals
• Serve as an unbiased voice in client conversations and articulate the hotel value proposition
• Support strategic client meetings, RFPs, best-and-finals, and renewals
• Analyse priority customer growth opportunities and direct commercial efforts
• Advocate for hotel-related tools, services, and third-party content partners
• Maintain knowledge of hotel trends and customer needs
• Communicate technical capabilities to internal teams and clients
• Manage and develop relationships with key collaborator groups
• Hold collaborators accountable to minimize client disruption
• Provide feedback to product, marketing, and other teams on commercial and customer needs
• Identify opportunities for product and service enhancements
• Help commercial teams and clients understand third-party content partnerships
• Analyse data and savings metrics and provide recommendations
• Collaborate with third parties on commercial opportunities
• Provide feedback to Commercial teams and Hotel Ambassadors to support volume growth

Hotel Growth Business Development Manager

Account Executive

• Generate new sales acquisition of SME businesses as an individual contributor
• Deliver integrated, customized travel management solutions to help corporations manage and improve their travel investment
• Build and maintain relationships with key internal stakeholders and partners
• Build and develop senior-level client contacts
• Conduct aggressive prospecting and documentation
• Conduct deep discovery with CFOs, Procurement Leaders, and Corporate Travel Managers
• Provide customized solutions, proposals, presentations, and technology demos
• Articulate how GBT can meet prospects’ long-term travel management needs
• Understand P&L and apply financial acumen to articulate cost-of-program benefits
• Develop and manage pipeline to achieve goals and targets
• Articulate needs and solutions to internal partners and leaders
• Develop deep knowledge of the travel management landscape and GBT value proposition
• Identify client needs and configure solutions that address requirements and deliver value
• Develop knowledge of and sell core GBT products and solutions
• Craft and deliver compelling presentations demonstrating the value of partnering with GBT LLC
• Track new signings through the first 13 months of activation

Account Executive, Mid-Market

• Generate new sales acquisition of SME businesses
• Deliver integrated, customized travel management solutions to help corporations manage and improve travel investment
• Build and maintain relationships with key internal stakeholders and partners
• Build and develop senior-level client contacts
• Conduct aggressive prospecting and documentation
• Conduct consultative sales with C-Level executives
• Perform deep discovery with CFOs, Procurement Leaders, and Corporate Travel Managers
• Provide customized solutions, proposals, presentations, and technology demonstrations
• Articulate cost-of-program benefits using P&L understanding and financial acumen
• Develop and manage pipeline to achieve goals and targets
• Identify client needs and configure solutions that address requirements and deliver value
• Develop knowledge of and sell core GBT products and solutions
• Craft and deliver compelling presentations aligned to prospects’ goals
• Track new signings through the first 13 months of activation

Counselor

• Advise and arrange travel for corporate business customers, including individuals and groups
• Arrange and book domestic and international business travel for air, road, rail, and accommodations
• Use Global Distribution Systems including Sabre, Apollo, Amadeus, and/or Galileo
• Communicate with customers by telephone, messaging/chat, email, and/or back-office systems
• Provide proactive travel advice and sell additional services while adhering to company travel policies
• Work independently and collaboratively to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics
• Provide high-touch travel service for top Amex GBT clients from a home-based work environment

Specialized Travel Counselor – VIP

Consultant

• Advise and arrange travel for corporate business customers, including individuals and groups
• Analyze and research travel options and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel involving air, road, rail, and accommodations
• Use the Sabre Global Distribution System
• Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
• Use positive telephone service techniques and respond to special customer requests
• Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels

Corporate Travel Consultant

• Actively and aggressively prospect
• Conduct deep discovery with key decision makers to understand their needs
• Develop and maintain deep knowledge of Amex GBT’s core products, solutions, customization capabilities, value, and market differentiation
• Deliver data-driven presentations, demonstrations, proposals, and RFIs/RFPs to executive-level audiences
• Grow Amex GBT’s portfolio and revenue through contract negotiation and closing net new business
• Onboard new customers in partnership with the implementation team
• Achieve monthly and quarterly sales goals and transaction targets while acting with integrity
• Collaborate with internal teams to drive new sales
• Maintain accurate records, document value, and respond to prospects’ questions
• Establish influential relationships with key partners and senior-level contacts while demonstrating the value of Amex GBT’s business travel software and services
• Operate as an individual contributor

Account Executive, Enterprise

Analyst

• Coordinate across Commercial teams and technology on lead workflow alignment and rollout
• Define workflows, logic, routing rules, and annual workflows with stakeholders
• Coordinate, test, and maintain commercial workflows across the Lead-to-Opportunity lifecycle
• Document workflow logic and changes and keep the system source of truth current
• Build and coordinate lead workflow performance reporting to identify routing optimization opportunities and data quality gaps
• Support alignment with Marketing Science on funnel and performance metrics
• Support governance and operations projects led by the Governance & Planning Lead
• Centralize and unify roadmap inputs across teams to surface optimization opportunities
• Conduct research, data gathering, field audits, data validation checks, and cross-team follow-ups
• Flag blockers, dependencies, and open questions proactively
• Manage and continuously improve the Marketing Growth Ops & Tech intake process, focusing on automation and efficiency
• Identify manual steps to eliminate or streamline and implement process improvements
• Own process documentation, including SOPs, workflow guides, decision logs, and governance frameworks
• Build and maintain a structured, accessible knowledge base
• Support ROI tracking by consolidating data across tools and initiatives
• Contribute to the Marketing data dictionary by maintaining field definitions, data lineage, and taxonomy

Planning Analyst

Sales Development Rep

• Lead hands-on mentoring by listening to calls, sitting with representatives during prospecting, and running live mentoring sessions
• Answer calls alongside the team to model techniques and support performance
• Champion a phone-first culture centered on genuine engagement and prospect understanding
• Build outbound strategy and provide front-line insights to the Transformation & Strategy group
• Own team culture and development by understanding each team member’s drivers and growth areas
• Use dashboards and reports to make data-informed coaching decisions
• Collaborate with AE Leaders and teams across the organization
• Attract and retain top talent and accelerate high-potential candidates’ growth
• Focus on leadership while the Strategy and Change team handles list building, campaign architecture, CRM administration, and reporting
• Ensure pipeline targets, measurable coaching improvement, and low attrition

Sales Development Representative – Mid-Market

• Advise and arrange travel for corporate business customers in the US, Canadian, UK, and Australian markets
• Analyze and research travel options and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel of varying complexity, including air, road, rail, and accommodations
• Use Sabre as the Global Distribution System
• Ensure compliance with customer travel policies, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Prevent fraudulent callers from booking trips after hours by following security protocols
• Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels

Global Servicing – Travel Consultant

Sales

• Establish influential relationships with key partners and senior-level contacts
• Demonstrate the value of Amex GBT’s business travel software and services
• Prospect actively and conduct deep discovery with key decision makers
• Maintain deep knowledge of core products, solutions, customization capabilities, value, and market differentiation
• Deliver data-driven presentations, demonstrations, proposals, and RFIs/RFPs to executive-level audiences
• Grow the portfolio and revenue through contract negotiation and closing new customers
• Onboard new customers in partnership with the implementation team
• Achieve monthly and quarterly sales goals and transaction targets
• Collaborate with internal teams to drive new sales
• Maintain accurate records, document value, and respond to prospects’ questions

Sales Manager

• Advise and arrange travel for corporate business customers, including individuals and groups, in the US
• Analyze and research travel options and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel for air, road, rail, and accommodations
• Use a Global Distribution System (GDS)
• Ensure compliance with customer travel policies, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Prevent fraudulent callers from booking trips after hours by following security protocols
• Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels

Travel Consultant

• Advise and arrange travel for corporate business customers, including individuals and groups
• Arrange and book domestic and international business travel across air, road, rail, and accommodations
• Communicate with customers by telephone, messaging/chat, email, and/or back-office systems
• Act as a trusted advisor by proactively providing travel advice and selling additional services
• Adhere to clients' company travel policies
• Work individually and collaboratively to meet business and account-specific goals
• Meet customer satisfaction, call adherence, and service metrics
• Provide high-touch, creative, timely travel solutions and outstanding travel service