Associate Travel Consultant, German, English

American Express Global Business Travel

. Advise and arrange travel for corporate business customers, including individuals and groups .

Posted 10/15/2026full-timeWarsaw • PolandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in advising corporate clients on travel arrangements while ensuring compliance with travel policies and regulations. Proficient in providing exceptional customer service and resolving issues efficiently in a fast-paced environment.

Highest-signal resume keywords

Global Distribution SystemsCorporate Travel ManagementProfessional Communication in German and EnglishCustomer Service ExcellenceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel ArrangementMath ApplicationsMicrosoft ApplicationsInternet BrowsingRegulatory Compliance

Soft Skills

Attention to DetailTeamworkOpenness to FeedbackIntegrityProblem Solving

Tools & Technologies

AmadeusTravel Policy Compliance

Industry Keywords

Corporate Business TravelTraveler Care OperationCustomer RequestsService Provider Policies

About the role

Key responsibilities & impact

Advise and arrange travel for corporate business customers, including individuals and groups
Educate customers on air, road, rail, and accommodation travel options
Use Global Distribution Systems, including Amadeus; training provided
Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements
Use positive telephone service techniques and handle special customer requests
Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Provide service to corporate business clients as part of the 24/7 Traveler Care operation

Requirements

What you’ll need

1+ year of experience working in a call center
Professional written and verbal communication in both German and English
Computer and application skills, including Microsoft applications and internet browsing
Understanding of math applications, including percentages and taxes
Passion for excellence in client service and attention to detail
Act with integrity and protect personal traveler information
Ability to resolve customer issues quickly and independently, including with suppliers
Teamwork and openness to feedback
Must reside in Poland
Availability to work Monday to Friday within 8am–4pm and 10am–6pm shifts
Ability to complete two-month training, with the first and last weeks in the Warsaw office

Benefits

Comp & perks

Accommodation and transport fees for the first and last training weeks in the Warsaw office covered by the company
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Inclusive and collaborative culture
Career advancement opportunities
Internal promotion opportunities