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Corporate Travel Consultant
American Express Global Business Travel. Advise and arrange travel for corporate business customers, including individuals and groups .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in arranging and booking corporate travel, utilizing Sabre Global Distribution System, while ensuring compliance with travel policies and regulations. Exhibits strong client service skills, attention to detail, and the ability to proactively anticipate traveler needs.
Highest-signal resume keywords
Sabre Global Distribution SystemClient Service ExcellenceTravel Industry KnowledgeProfessional CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ArrangementBooking Domestic TravelBooking International TravelAirline ReservationsRegulatory Compliance
Soft Skills
TeamworkProblem SolvingIntegrityFeedback OpennessCustomer Issue Resolution
Tools & Technologies
SabreAmadeusGalileo
Industry Keywords
Corporate TravelLeisure TravelAfter Hours HandlingTravel PoliciesService Provider Policies
About the role
Key responsibilities & impact- Advise and arrange travel for corporate business customers, including individuals and groups
- Analyze and research travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel involving air, road, rail, and accommodations
- Use the Sabre Global Distribution System
- Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and respond to special customer requests
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
What you’ll need- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise; Sabre preferred, with Amadeus or Galileo accepted
- Professional written and verbal communication
- Attention to detail
- Integrity and ability to protect personal traveler information
- Strong understanding of the travel industry, including business travel, leisure travel, or airline reservations
- Exposure to handling After Hours for the US, UK, and Canada is an advantage
- Ability to resolve customer issues quickly and independently or with suppliers
- Teamwork and openness to feedback
- Availability for a 4-day work week with 10-hour shifts
- Ability to work scheduled hours between 8 AM and 8 PM Australian Eastern Standard Time, including weekdays, weekends, and public holidays
Benefits
Comp & perks- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources for employees and immediate family
- Travel perks and weekly deals on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Applicable shift penalties for scheduled shifts