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Corporate Travel Consultant
American Express Global Business Travel. Advise and arrange travel for corporate business customers, including individuals and groups .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in arranging and booking domestic and international business travel while ensuring compliance with travel policies and regulations. Excels in client service through proactive communication and attention to detail.
Highest-signal resume keywords
Native GDS ExpertiseBusiness Travel ExperienceProfessional CommunicationAttention To DetailCustomer Issue Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ArrangementTravel AnalysisBooking AccommodationsAir Travel CoordinationRail Travel CoordinationRoad Travel CoordinationService Provider ComplianceRegulatory ComplianceCustomer Needs AnticipationProactive Service Selling
Soft Skills
Client Service ExcellenceTeam CollaborationMentoringFeedback OpennessIntegrity
Tools & Technologies
SabreAmadeusApolloGalileoGlobal Distribution Systems
Industry Keywords
Corporate TravelBusiness TravelLeisure TravelAirline ReservationsTravel Industry Knowledge
Tech Stack
Tools & technologiesApollo
About the role
Key responsibilities & impact- Advise and arrange travel for corporate business customers, including individuals and groups
- Analyze and research travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel across air, road, rail, and accommodations
- Use Global Distribution Systems including Sabre, Apollo, Galileo, and Amadeus
- Ensure compliance with customer travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and handle special customer requests
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
- Provide outstanding service to corporate business clients
Requirements
What you’ll need- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Amadeus)
- Experience in handling business travel
- Professional written and verbal communication
- Attention to detail
- Integrity and ability to protect personal traveler information
- Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation backgrounds
- Ability to resolve customer issues quickly and independently or with suppliers
- Teamwork and openness to feedback
- Availability for a 24/7 operation
- Ability to work Monday to Friday, with hours ideally starting between 8:00 AM and 6:00 PM Australian Western Standard Time
Benefits
Comp & perks- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources for employees and immediate family
- Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global INclusion Groups
- Reasonable accommodation for qualified individuals with disabilities