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Corporate Travel Consultant
American Express Global Business Travel. Advise and arrange travel for corporate business customers, including individuals and groups .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Global Distribution Systems, particularly Sabre, while providing exceptional corporate travel consultation and service. Strong attention to detail and proactive client service skills are essential for anticipating traveler needs and ensuring compliance with travel policies.
Highest-signal resume keywords
Native GDS ExpertiseCorporate Travel ConsultationAttention to DetailProfessional CommunicationTravel Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ArrangementBooking Domestic TravelBooking International TravelTravel Policy ComplianceCustomer Issue Resolution
Soft Skills
Client Service ExcellenceTeam CollaborationOpenness to FeedbackIntegrity
Tools & Technologies
SabreAmadeusGalileoApollo
Industry Keywords
Corporate TravelBusiness TravelLeisure TravelAirline Reservation
Tech Stack
Tools & technologiesApollo
About the role
Key responsibilities & impact- Advise and arrange travel for corporate business customers, including individuals and groups
- Analyze and research travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel across air, road, rail, and accommodations
- Use Global Distribution Systems including Sabre, Apollo, Galileo, and Amadeus
- Ensure compliance with customer travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and handle special customer requests
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
- Provide corporate travel consultation and outstanding service to business clients
Requirements
What you’ll need- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise; Sabre preferred, with Amadeus or Galileo accepted
- Professional written and verbal communication
- Attention to detail
- Act with integrity and protect personal traveler information
- Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation background
- Exposure to handling After Hours for the US, UK, and Canada is an advantage
- Ability to resolve customer issues quickly and independently or with suppliers
- Teamwork and openness to feedback
- Ability to work a 4-day work week with 10-hour shifts
- Availability for shifts scheduled between 8 AM and 8 PM Australian Eastern Standard Time, including weekdays, weekends, and public holidays
Benefits
Comp & perks- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources for employees and immediate family
- Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Inclusion Groups
- Applicable shift penalties