Hotel Growth Business Development Manager

American Express Global Business Travel

. Drive hotel growth through strategic commercial and client engagement .

Posted 9/29/2026full-timeManchester • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and sales strategies, with a strong ability to articulate technical product capabilities and commercial value propositions. Proven track record in analyzing customer growth opportunities and collaborating effectively across functions to drive hotel growth.

Highest-signal resume keywords

Client ManagementSales MethodologiesStrategic ThinkingCommercial Value PropositionRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisNeeds AnalysisSales Process SupportTechnical Product CapabilitiesOpportunity Identification

Soft Skills

Unbiased PerspectiveCollaborationInfluencing Senior LeadersComfort with AmbiguityCommunication

Tools & Technologies

CRMCMSEnablement Platforms

Industry Keywords

Hotel SalesCommercial GrowthClient EngagementThird-Party PartnershipsBusiness Travel Industry

About the role

Key responsibilities & impact

Drive hotel growth through strategic commercial and client engagement
Identify and close opportunities supporting hotel growth goals
Serve as an unbiased voice in client conversations and articulate the hotel value proposition
Support strategic client meetings, RFPs, best-and-finals, and renewals
Analyse priority customer growth opportunities and direct commercial efforts
Advocate for hotel-related tools, services, and third-party content partners
Maintain knowledge of hotel trends and customer needs
Communicate technical capabilities to internal teams and clients
Manage and develop relationships with key collaborator groups
Hold collaborators accountable to minimize client disruption
Provide feedback to product, marketing, and other teams on commercial and customer needs
Identify opportunities for product and service enhancements
Help commercial teams and clients understand third-party content partnerships
Analyse data and savings metrics and provide recommendations
Collaborate with third parties on commercial opportunities
Provide feedback to Commercial teams and Hotel Ambassadors to support volume growth

Requirements

What you’ll need

5+ years' experience in Client Management, Sales, Consulting, or other commercial roles
Interest in, or direct experience in hotel sales or consultancy
Demonstrated ability to understand and articulate technical product capabilities alongside commercial value propositions
Proven track record of creating simplicity from complexity
Strong commercial/sales attitude with ability to identify and close opportunities
Ability to articulate the GBT value proposition to internal teams, clients, and prospects
Unbiased perspective and credibility to serve as a trusted advisor
Comfortable working with ambiguity and in a fast-paced, constantly changing environment
Knowledge of common sales methodologies, such as Value Based Selling, Solution Selling, Fanatical Prospecting, and Challenger
Experience supporting a formal sales process and related tools, such as CRM, CMS, and enablement platforms
Ability to collaborate, build relationships, and influence Senior Leaders and Business Partners
Strategic and analytical thinking, with competence in developing needs analyses
Ability to work effectively across functions and geographies
Business Travel industry experience preferred, but not essential

Benefits

Comp & perks

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Travel perks and weekly deals on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
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