Implementation Executive

American Express Global Business Travel

. Lead project plans from kick-off to launch and defend target timelines .

Posted 11/9/2026full-timePolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading structured, multi-stakeholder projects within implementation and customer success contexts, while effectively managing client relationships and project timelines. Proficient in utilizing data-driven insights to guide clients and ensure successful project execution.

Highest-signal resume keywords

Project ManagementStakeholder EngagementSaaS ExperienceExcel ProficiencyCRM Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningData AnalysisTechnical IntegrationError ReportingClient Configuration

Soft Skills

FacilitationNegotiationCommunicationProblem-SolvingDocumentation

Tools & Technologies

SalesforceSmartsheetMS OfficeMS Project

Industry Keywords

ImplementationOnboardingCustomer SuccessOnline Travel PlatformB2B Platform

About the role

Key responsibilities & impact

Lead project plans from kick-off to launch and defend target timelines
Facilitate internal and external kick-off calls, status meetings, and workshops
Hold client and internal stakeholders accountable to commitments
Identify risks and blockers, escalate early, and drive resolution
Manage handovers from Sales to Implementation and from Implementation to Account Management
Guide clients on travel policies, approval workflows, and program structures
Advise clients using data and best practices and maintain a clear point of view
Configure client sites using templates and settings menus
Run and interpret standard error and exception reports
Make basic Excel corrections to dates, special characters, and missing or malformed fields
Coordinate technical integration work including SSO, HR feeds, and negotiated rates
Maintain project and client records in Salesforce, Smartsheet, and related systems

Requirements

What you’ll need

Proven ability to run structured, multi-stakeholder projects to a deadline, ideally in an implementation, onboarding, or customer success context
Confidence leading conversations with senior or strong-willed stakeholders while balancing customer-centricity with a firm, expert point of view
Comfortable creating urgency around deadlines, using scarcity to drive decisions, and negotiating unreasonable client requests without damaging relationships
Excellent facilitation, written documentation, status reporting, and presentation skills
Ability to diagnose blockers, decide when to hold firm versus flex, and know when to escalate
Hands-on experience in a SaaS or B2B platform environment
Direct experience with an online travel platform is a plus
Confidence working in Excel with exported data and correcting basic formatting and data quality issues
Proficiency in MS Office and project tracking tools such as Smartsheet or MS Project
CRM experience such as Salesforce is a plus

Benefits

Comp & perks

Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
Travel deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Global Inclusion Groups
Reasonable accommodation for qualified individuals with disabilities