Manager, Enterprise Growth

American Express Global Business Travel

. Coach sales development representatives in real time through call listening, prospecting blocks, and live coaching sessions .

Posted 10/30/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $88,200 - $163,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coaching sales development representatives through effective outbound strategies, performance analysis, and cross-functional collaboration to drive pipeline performance and talent retention.

Highest-signal resume keywords

Coaching-First LeadershipOutbound Strategy DevelopmentData LiteracyCross-Functional CollaborationTalent Recruitment and Retention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance AnalysisOutbound Messaging DevelopmentPipeline Performance ManagementAccount Engagement ApproachesReport BuildingDashboard Utilization

Soft Skills

Emotional IntelligenceAdaptabilityNatural CuriosityEffective Communication

Industry Keywords

Sales DevelopmentMid-Market SalesPhone-First Outbound ModelTeam StandardsConversion Rates

About the role

Key responsibilities & impact

Coach sales development representatives in real time through call listening, prospecting blocks, and live coaching sessions
Model effective outbound conversations by making calls alongside representatives
Build and reinforce a phone-first outbound culture
Shape and improve outbound strategy and playbooks for mid-market prospects
Develop messaging, sequencing, and account engagement approaches
Know team members’ motivations, development areas, and blockers
Analyze reports and dashboards to inform coaching and decisions
Collaborate with AE Leaders and cross-functional partners to drive business outcomes
Recruit, develop, and retain high-performing mid-market sales development talent
Set team standards and drive pipeline performance, conversion, ramp-time, and retention outcomes
Represent the sales development organization across GBT

Requirements

What you’ll need

Proven coaching-first leadership approach and track record of developing team members
Deep belief in a phone-first outbound model
Strong creative instincts for outbound strategy, messaging, positioning, and account engagement
Natural curiosity about the business, market, and prospects
Comfortable and confident picking up the phone and leading by example
Data-literate and capable of building reports and using dashboards
High emotional intelligence and ability to adapt management style
Proven ability to recruit and retain high-performing talent
Strong cross-functional collaboration skills
Ability to explain performance trends, initiatives, and coaching themes
Ability to meet or exceed pipeline targets through high-quality conversations
Ability to improve rep performance, reduce ramp times, and increase conversion rates

Benefits

Comp & perks

Performance-based variable compensation
Team-level accelerators rewarding sustained over-performance
Clear career progression into senior leadership within GBT
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel perks and weekly deals on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Global INclusion Groups
Reasonable accommodation for qualified individuals with disabilities