Manager, Mid-Market Growth

American Express Global Business Travel

. Coach and develop sales representatives through call listening, prospecting blocks, live coaching, and modeling excellent outbound conversations .

Posted 11/9/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $88,200 - $163,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coaching and developing sales representatives through effective outbound strategies, data analysis, and cross-functional collaboration. Proven ability to recruit and retain high-performing talent while fostering a phone-first culture focused on engagement and pipeline creation.

Highest-signal resume keywords

Coaching-First LeadershipOutbound Sales StrategyData LiteracyCross-Functional CollaborationTalent Recruitment and Retention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound Sales TechniquesReport BuildingDashboard AnalysisAccount Strategy DevelopmentMessaging and Positioning

Soft Skills

Emotional IntelligenceAdaptabilityCuriosityConfidence in CommunicationCreative Instincts

Industry Keywords

Sales DevelopmentPhone-First CulturePerformance DriversPipeline CreationTeam Development

About the role

Key responsibilities & impact

Coach and develop sales representatives through call listening, prospecting blocks, live coaching, and modeling excellent outbound conversations
Make outbound calls alongside representatives to demonstrate techniques and create momentum
Build a phone-first culture focused on conversations, intelligence gathering, rapport, and pipeline creation
Develop and improve outbound playbooks, messaging, sequencing, and account strategy
Understand team members, performance drivers, friction points, and needed initiatives
Build reports, read dashboards, and use data to guide coaching and decisions
Collaborate with AE Leaders and represent the sales development organization across the company
Recruit, develop, and retain high-performing mid-market sales development talent

Requirements

What you’ll need

Proven coaching-first leadership approach and track record of developing team members
Deep belief in a phone-first outbound sales model
Strong creative instincts for outbound strategy, messaging, positioning, and account engagement
Curiosity about the business, market, and prospects
Comfortable and confident making phone calls and leading by example
Data-literate and capable of building reports and reading dashboards
High emotional intelligence and ability to adapt coaching style
Proven ability to recruit and retain high-performing talent
Strong cross-functional collaboration skills
Ability to work in the United States

Benefits

Comp & perks

Sales incentive plan based on specific sales roles
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Travel deals on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
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