Marketplace Platform Operations Analyst

American Express Global Business Travel

. Diagnose and resolve supply technology issues involving platform configuration, functionality, and stability within established SLAs .

Posted 10/7/2026full-timeManila • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting software issues within the travel industry, with a strong understanding of travel systems and e-commerce platforms. Proficient in providing functional support, analyzing data, and collaborating with global teams to optimize platform performance and resolve complex issues.

Highest-signal resume keywords

Product Support ExperienceTroubleshooting Software IssuesExperience with Sabre, Amadeus, Galileo, or WorldspanUnderstanding of Travel Systems and E-Commerce PlatformsProficiency with CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingData AnalysisPlatform ConfigurationIssue Trending AnalysisAPI Knowledge

Soft Skills

Clear CommunicationOrganizational SkillsProblem-SolvingCollaborationAbility to Work Under Pressure

Tools & Technologies

CRM SystemsTravel Technology Platforms

Industry Keywords

Travel IndustryE-Commerce PlatformsOTAOBTSupply Technology

About the role

Key responsibilities & impact

Diagnose and resolve supply technology issues involving platform configuration, functionality, and stability within established SLAs
Provide functional support to internal customers and business partners on booking failures, missing content, and other platform issues
Perform issue trending analysis and determine whether issues require code changes, process improvements, or partner action
Participate in bug triage and assign priority based on commercial and customer impact
Create knowledge base articles for internal and external support teams
Administer supply configurations and settings
Ensure client and Amex GBT negotiated data feeds integrate without interruption
Conduct regular supply settings reviews to optimize display and content availability
Maintain current functional and technical product knowledge
Map and document deployment processes
Gather data and analysis and create training requirements for new and existing countries
Collaborate with global teams to document and prioritize deployment issues
Provide technical support for successful rollouts
Assist the Platform Operations Manager with team processes, documentation, automation efficiencies, platform deployment procedures, and ongoing operational reviews

Requirements

What you’ll need

2+ years Product Support in Travel
Extensive experience troubleshooting software issues in the travel industry
Required experience with Sabre, Amadeus, Galileo, or Worldspan
Strong understanding of travel systems, processes, and e-commerce platforms (OTA/OBT)
Ability to interpret data, identify root causes, and solve complex issues systematically
Proficiency with CRM systems
API knowledge is a plus
Clear written and verbal communication
Ability to navigate complex organizations and collaborate effectively
Ability to interact effectively with non-technical and highly technical users
Strong organizational skills and ability to balance multiple tasks and meet tight deadlines
Excellent organizational skills and attention to detail
Ability to work with minimal supervision
Ability to thrive in complex environments and remain calm under pressure
Curious, creative problem-solver with strong team collaboration skills
Preferably educated to university degree level

Benefits

Comp & perks

Flexible benefits tailored to each country
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Inclusion Groups
Reasonable accommodation for qualified individuals with disabilities