Sales Development Representative – Mid-Market

American Express Global Business Travel

. Lead hands-on mentoring by listening to calls, sitting with representatives during prospecting, and running live mentoring sessions .

Posted 9/17/2026full-timeChicago • Illinois • United StatesSenior💰 $88,200 - $163,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and mentoring sales representatives through hands-on coaching, data-driven decision-making, and fostering a high-performance culture. Skilled in outbound sales strategies, genuine prospect engagement, and cross-functional collaboration.

Highest-signal resume keywords

Mentoring And CoachingOutbound Sales StrategyData-Driven Decision MakingHigh Emotional IntelligenceCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ImprovementData AnalysisReport BuildingSales Strategy DevelopmentPipeline Management

Soft Skills

Emotional IntelligenceCuriosityCreative Strategy SkillsTeam DevelopmentEngagement Techniques

Tools & Technologies

DashboardsCRM Administration

Industry Keywords

Phone-First CultureProspect EngagementTalent RetentionHigh-Performance Culture

About the role

Key responsibilities & impact

Lead hands-on mentoring by listening to calls, sitting with representatives during prospecting, and running live mentoring sessions
Answer calls alongside the team to model techniques and support performance
Champion a phone-first culture centered on genuine engagement and prospect understanding
Build outbound strategy and provide front-line insights to the Transformation & Strategy group
Own team culture and development by understanding each team member’s drivers and growth areas
Use dashboards and reports to make data-informed coaching decisions
Collaborate with AE Leaders and teams across the organization
Attract and retain top talent and accelerate high-potential candidates’ growth
Focus on leadership while the Strategy and Change team handles list building, campaign architecture, CRM administration, and reporting
Ensure pipeline targets, measurable coaching improvement, and low attrition

Requirements

What you’ll need

Proven track record of developing people and measurably improving representative performance through direct investment
Understanding of phone-first outbound sales and genuine prospect engagement
Creative strategy skills in messaging, positioning, and account engagement
Curiosity about the business, market, and prospects
Comfort and confidence picking up the phone to demonstrate techniques
Ability to build reports and use data to drive coaching decisions
High emotional intelligence
Proven ability to recruit and retain high performers
Strong cross-functional collaboration skills
Commitment to building a competitive, high-performance culture

Benefits

Comp & perks

Sales incentive plan based on specific sales roles
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel perks and weekly deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
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