Senior Manager, Outbound Performance

American Express Global Business Travel

. Spend regular time on rep rides and with leaders, observing how reps make calls and how leaders plan to run their teams .

Posted 11/5/2026full-timeRemote • United StatesSenior💰 $88,200 - $163,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales operations, including workflow optimization, data management, and cross-functional collaboration. Proficient in utilizing Salesforce and sales engagement tools to enhance sales team efficiency and reporting accuracy.

Highest-signal resume keywords

Salesforce ProficiencySales Engagement Platform KnowledgeConversation Intelligence Tool FamiliarityDialer Tool ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SDR Workflow UnderstandingProcess SimplificationData AnalysisMetrics DefinitionReporting and Dashboard Creation

Soft Skills

Cross-Functional CollaborationCredibility Among LeadersProblem-SolvingAdaptabilityInsight Sharing

Tools & Technologies

SalesforceSales Engagement ToolsConversation Intelligence ToolsDialer Tools

Industry Keywords

Mid-MarketEnterpriseNorth AmericaEMEAAPAC

About the role

Key responsibilities & impact

Spend regular time on rep rides and with leaders, observing how reps make calls and how leaders plan to run their teams
Understand differences between Mid-Market and Enterprise and between North America, EMEA, and APAC
Identify blockers and time-saving opportunities and bring them to the appropriate owners
Serve as the first point of contact for leaders with tool or workflow problems
Diagnose problems, recommend fixes, and follow through until resolution
Work with go-to-market operations on recommendations and priorities
Coordinate with platform owners such as Salesforce, sales engagement and dialer tools, and internal centers of perfection
Work with current and potential vendors on operating models and use cases
Maintain a request log and roadmap, explain trade-offs, and report progress
Gather reporting needs and ensure dashboards, scorecards, and reports exist with consistent definitions and daily, weekly, and monthly schedules
Ensure appropriate tracking is in place before new campaigns or trials begin
Serve as the point of contact for data and materials needed for leadership meetings
Partner with the other growth managers so strategy, tools, and training move together
Share field insights with leaders across every region and segment

Requirements

What you’ll need

Experience as an SDR, with a deep understanding of daily SDR workflow
Strong ability to work across functions, with credibility among leaders, operations teams, and vendors
Working knowledge of Salesforce
Working knowledge of a sales engagement platform
Working knowledge of a conversation intelligence tool
Working knowledge of a dialer
Good sense of what is possible and when to raise issues
Record of simplifying processes and removing friction for sales teams
Comfort with data and dashboards
Habit of defining metrics clearly
Strong communication, including the ability to say clearly what can and cannot be done

Benefits

Comp & perks

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Global Inclusion Groups
Reasonable accommodation for qualified individuals with disabilities