Specialized Travel Counselor – VIP

American Express Global Business Travel

. Advise and arrange travel for corporate business customers, including individuals and groups .

Posted 10/27/2026full-timeRemote • Australia, United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in arranging and booking domestic and international business travel using Global Distribution Systems such as Sabre, Apollo, Amadeus, and Galileo. Possesses strong communication skills and a deep understanding of the travel industry, ensuring customer satisfaction and adherence to travel policies.

Highest-signal resume keywords

GDS Expertise in Sabre, Apollo, Amadeus, GalileoBusiness Travel ExperienceFares and Ticketing Rules KnowledgeProfessional Communication SkillsCustomer Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel ArrangementBooking Domestic and International TravelFares and Ticketing RulesGDS ProficiencyTravel Policy Adherence

Soft Skills

Attention to DetailIntegrityTeamworkFlexibilityOpenness to Feedback

Tools & Technologies

Global Distribution SystemsSabreApolloAmadeusGalileo

Industry Keywords

Corporate TravelBusiness TravelLeisure TravelAirline ReservationTraveler Care

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Advise and arrange travel for corporate business customers, including individuals and groups
Arrange and book domestic and international business travel across air, road, rail, and accommodations
Use Global Distribution Systems including Sabre, Apollo, Amadeus, and/or Galileo
Communicate with customers by telephone, chat, email, and/or back-office systems
Provide proactive travel advice and sell additional services while adhering to company travel policy
Work individually and as part of a team to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics

Requirements

What you’ll need

Previous experience in travel, preferably business travel
Understanding of fares and ticketing rules for car, air, and hotel
Native GDS expertise in Sabre, Apollo, Amadeus and/or Galileo
Professional written and verbal communication
Attention to detail
Ability to act with integrity and protect personal traveler information
Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation
Ability to resolve customer issues quickly and independently
Teamwork and openness to feedback
Flexibility and preparedness to work afternoon shifts (12-8pm) and weekends
Ability to work in a 24/7 Traveler Care operation

Benefits

Comp & perks

Flexible benefits tailored to each country
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
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