Specialized Travel Counselor – VIP

American Express Global Business Travel

. Advise and arrange travel for corporate business customers, including individuals and groups .

Posted 9/22/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $46,200 - $85,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in arranging and booking domestic and international business travel using Global Distribution Systems such as Sabre, Apollo, Amadeus, and Galileo. Provides high-touch service and proactive travel advice while ensuring adherence to company policies and maintaining customer satisfaction.

Highest-signal resume keywords

Native GDS ExpertiseBusiness Travel ExperienceProfessional CommunicationAttention to DetailCustomer Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel ArrangementFares and Ticketing RulesGlobal Distribution SystemsSabreApolloAmadeusGalileo

Soft Skills

TeamworkOpenness to FeedbackIntegrity

Industry Keywords

Corporate TravelCustomer SatisfactionService Metrics24/7 Traveler CareHigh-Touch Service

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Advise and arrange travel for corporate business customers, including individuals and groups
Arrange and book domestic and international business travel for air, road, rail, and accommodations
Use Global Distribution Systems including Sabre, Apollo, Amadeus, and/or Galileo
Communicate with customers by telephone, messaging/chat, email, and/or back-office systems
Provide proactive travel advice and sell additional services while adhering to company travel policies
Work independently and collaboratively to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics
Provide high-touch travel service for top Amex GBT clients from a home-based work environment

Requirements

What you’ll need

Previous experience in travel, preferably business travel
Understanding of fares and ticketing rules for car, air, and hotel
Native GDS expertise with Sabre, Apollo, Amadeus, and/or Galileo
Professional written and verbal communication
Attention to detail
Ability to act with integrity and protect personal traveler information
Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation backgrounds
Ability to resolve customer issues quickly and independently
Teamwork and openness to feedback
Flexibility to work afternoon shifts (12–8pm) and weekends
Ability to work in a 24/7 Traveler Care operation

Benefits

Comp & perks

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for colleagues and their immediate family
Weekly deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Global INclusion Groups
Reasonable accommodation for qualified individuals with disabilities