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Travel Consultant
American Express Global Business Travel. Advise and arrange travel for corporate business customers, including individuals and groups, in the US .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Global Distribution Systems (GDS) such as Sabre, Apollo, and Amadeus, with a strong background in corporate travel management. Capable of analyzing travel options, ensuring compliance with policies, and providing exceptional customer service.
Highest-signal resume keywords
GDS Expertise (Sabre, Apollo, Amadeus)Corporate Travel Experience (3+ Years)Fares, Ticketing, Car, Hotel, Air, Rail ManagementExcellent Written and Verbal CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDS ExpertiseCorporate Travel ManagementFares and TicketingDomestic and International Travel ArrangementTravel Policy Compliance
Soft Skills
Excellent CommunicationAttention to DetailIntegrityProblem ResolutionTeamwork
Tools & Technologies
Global Distribution System (GDS)
Industry Keywords
Corporate TravelTravel Options AnalysisCustomer ServiceSecurity ProtocolsFraud Prevention
Tech Stack
Tools & technologiesApollo
About the role
Key responsibilities & impact- Advise and arrange travel for corporate business customers, including individuals and groups, in the US
- Analyze and research travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel for air, road, rail, and accommodations
- Use a Global Distribution System (GDS)
- Ensure compliance with customer travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from booking trips after hours by following security protocols
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
What you’ll need- Native GDS expertise (Sabre, Apollo, Amadeus)
- 3+ years corporate travel experience
- Experience with fares, ticketing, car, hotel, air, and rail for domestic and international travel
- Excellent professional written and verbal communication
- Attention to detail
- Act with integrity and protect personal traveler information
- Ability to resolve customer issues quickly and independently or with suppliers
- Teamwork and openness to feedback
Benefits
Comp & perks- Great shift premiums for those who work alternative shifts
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources for employees and immediate family
- Weekly deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global Inclusion Groups
- Reasonable accommodation for qualified individuals with disabilities