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Travel Consultant
American Express Global Business Travel. Advise and arrange travel for corporate business customers, including individuals and groups .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in arranging and booking domestic and international business travel while providing high-quality customer service. Proficient in GDS systems, particularly Sabre, with a strong understanding of travel industry standards and ticketing rules.
Highest-signal resume keywords
GDS Expertise in SabreBusiness Travel ExperienceFares and Ticketing Rules UnderstandingProfessional Communication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel ArrangementBooking Domestic TravelBooking International TravelFares UnderstandingTicketing RulesCustomer Issue ResolutionTravel Policy Adherence
Soft Skills
IntegrityTeamworkOpenness to FeedbackCustomer Service Orientation
Industry Keywords
Travel IndustryBusiness TravelLeisure TravelAirline Reservation
About the role
Key responsibilities & impact- Advise and arrange travel for corporate business customers, including individuals and groups
- Arrange and book domestic and international business travel across air, road, rail, and accommodations
- Communicate with customers by telephone, messaging/chat, email, and/or back-office systems
- Act as a trusted advisor by proactively providing travel advice and selling additional services
- Adhere to clients' company travel policies
- Work individually and collaboratively to meet business and account-specific goals
- Meet customer satisfaction, call adherence, and service metrics
- Provide high-touch, creative, timely travel solutions and outstanding travel service
Requirements
What you’ll need- Previous 5 years of experience in travel (preferably business travel)
- Understanding of fares and ticketing rules for car, air, and hotel
- GDS (Global Distribution System) experience in Sabre
- Native GDS expertise in Sabre
- Professional written and verbal communication
- Attention to detail
- Integrity and ability to safeguard personal traveler information
- Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation background
- Ability to resolve customer issues quickly and independently
- Teamwork and openness to feedback
- Availability for day, evening, overnight, weekend, and holiday shifts
- Ability to work in the United States or Canada, as indicated by the posting's eligible location field
Benefits
Comp & perks- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks and weekly deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global INclusion Groups
- Reasonable accommodation for qualified individuals with disabilities