Travel Consultant II – Emergency Service Center

American Express Global Business Travel

. Arrange and book domestic and international business travel for air, road, rail, and accommodations .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $39,200 - $72,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in arranging and booking domestic and international travel, utilizing GDS Sabre to manage complex itineraries while providing exceptional customer service. Capable of anticipating traveler needs and effectively communicating in a fast-paced environment.

Highest-signal resume keywords

Travel Consultant ExperienceGDS - Sabre ProficiencyCustomer Service ExcellenceComplex Booking ManagementEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel ArrangementBooking ManagementTicket ExchangesMulti-Destination BookingsTravel AnalysisResearch Skills

Soft Skills

TeamworkPositive AttitudeFlexibilityWillingness to Learn

Tools & Technologies

Global Distribution SystemsSabre

Industry Keywords

Domestic TravelInternational TravelCustomer RequestsFederal Government ContractBackground Investigations

About the role

Key responsibilities & impact

Arrange and book domestic and international business travel for air, road, rail, and accommodations
Ensure reservations are built according to client standards and preferences
Offer informed travel recommendations to provide the best traveler experience
Handle simple and complex bookings, including non-standard and multi-destination bookings, ticket exchanges, and complex fares
Make changes and solve issues before or during travel assignments
Conduct analysis and research on travel options
Proactively anticipate traveler needs and sell additional services
Use positive telephone service techniques and act on special customer requests
Use Global Distribution Systems (GDS) Sabre
Work in a multi-account, fast-paced environment

Requirements

What you’ll need

3 or more years' experience working as a Travel Consultant
Experience in GDS - Sabre
U.S. citizenship required due to Federal Government contract
Genuine passion for high-quality customer service
Good verbal and written communication skills
Strong teamwork skills
Positive, “can do” attitude
Willingness to learn and grow
Must be flexible and prepared to work evenings, overnights, weekends, and holidays
Successful completion of company and government background investigations, which may include review of criminal history and credit records
Must meet government eligibility requirements

Benefits

Comp & perks

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Weekly deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Inclusion Groups
Reasonable accommodation for qualified individuals with disabilities