Travel Counselor, English and Spanish

American Express Global Business Travel

. Advise and arrange travel for corporate business customers, individuals and groups .

Posted 11/3/2026full-timeRemote • Spain, PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Amadeus Global Distribution System for arranging and booking domestic and international business travel while ensuring compliance with travel policies. Possesses strong communication skills in English and attention to detail, with a focus on customer service and teamwork.

Highest-signal resume keywords

Amadeus Global Distribution System ExpertiseBusiness Travel ArrangementProfessional Communication in EnglishAttention to DetailCustomer Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel ArrangementTravel Policy ComplianceTravel Industry KnowledgeCustomer Service TechniquesIssue Resolution

Soft Skills

TeamworkOpenness to FeedbackIntegrityAttention to Detail

Tools & Technologies

Amadeus GDS

Industry Keywords

Corporate TravelLeisure TravelAirline ReservationRegulatory Requirements

About the role

Key responsibilities & impact

Advise and arrange travel for corporate business customers, individuals and groups
Analyze and research travel options
Proactively anticipate traveler needs and sell additional services
Arrange and book domestic and international business travel by air, road, rail, and accommodation
Use the Amadeus Global Distribution System
Ensure compliance with customer travel policies, service-provider policies, and regulatory requirements
Use positive telephone service techniques
Act on special customer requests
Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Work for the After Hours team in a shared customer environment

Requirements

What you’ll need

Native GDS expertise (Amadeus) with a minimum of 1 year of experience
Professional communication in English, written and verbal
Spanish and any additional European language considered a plus
Attention to detail
Integrity and care with personal traveler information
Strong understanding of the travel industry
Background in business travel, leisure travel, or airline reservation
Ability to resolve customer issues quickly and independently or with suppliers
Teamwork and openness to feedback

Benefits

Comp & perks

Flexible benefits tailored to each country
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Travel perks and weekly deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Global Inclusion Groups