Agent

American Express

. Answer inbound calls from prospective merchants and provide basic information on card acceptance products and services .

Posted 11/3/2026full-timeTaguig City • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and organizational skills while providing exceptional customer service in a fast-paced environment. Proficient in Microsoft Office Suite and capable of accurately documenting customer interactions and following defined processes.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsMicrosoft Office Suite ProficiencyAttention To DetailTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSalesRetailCall Center ExperienceBasic Computer SkillsData DocumentationApplication ProcessingPerformance Goal AchievementFinancial Services KnowledgePayments Industry Experience

Soft Skills

Strong Organizational SkillsWillingness To LearnAbility To Prioritize TasksTeam-Oriented MindsetPositive Customer Experience Delivery

Industry Keywords

Hybrid Work ArrangementBackground Verification CheckAmerican Express Employment Eligibility

About the role

Key responsibilities & impact

Answer inbound calls from prospective merchants and provide basic information on card acceptance products and services
Assist merchants with completing applications, ensuring required information is captured accurately
Conduct outbound calls to colleague-referred leads using provided scripts and guidance
Deliver a positive and professional customer experience in every interaction
Accurately document customer interactions in internal systems
Escalate complex issues in accordance with team standard operating procedures
Meet established performance goals for call quality and productivity
Participate in training and coaching sessions to build knowledge of industry rates, systems, and processes

Requirements

What you’ll need

High school diploma or equivalent
1 year of experience in customer service, sales, retail, hospitality, or call center environment
Strong verbal communication and willingness to learn
Basic computer skills and ability to navigate multiple systems with guidance
Attention to detail and ability to follow defined processes
Strong organizational and time management skills with the ability to prioritize tasks in a deadline-driven environment
Ability to work in a structured, fast-paced, team-oriented environment
Financial services or payments industry experience, a plus
Strong proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel, with the ability to create clear, data-driven materials and presentations
Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Must have at least 25 Mbps internet connection plan/speed
Must have a private and quiet area to work at home
Employment eligibility to work with American Express in the Philippines is required; the company will not pursue visa sponsorship
Successful completion of a background verification check

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Target driven incentives
Work-from-home arrangement with at least 25 Mbps internet connection and a private, quiet work area