American Express

Manager

• Support definition of the Debit merchant acquirer product value proposition and customer experience
• Shape long-term platform capabilities
• Develop and manage execution of the Debit merchant acquiring product backlog and prioritization
• Manage roadmaps, dependency assessment, sequencing, change-management strategy execution, and operational readiness
• Ensure deliverables are met across business, technology, and operational workstreams
• Work with strategic partners to align, develop, and prioritize the Debit merchant acquiring backlog and roadmap
• Support interactions with network and merchant acquiring/payments acquiring ecosystem partners
• Drive solution design, testing, and deployment readiness
• Monitor progress against delivery plans and identify risks and dependencies
• Help develop mitigation plans
• Embed processes, controls, and governance frameworks for scalable, sustainable delivery
• Contribute to a collaborative team culture and mentor junior team members

Senior Manager, Debit Acquiring

Analyst

• Support the Lounge Design team with daily requests
• Collaborate with internal American Express teams and external agencies to optimize Card Member spaces and bring the brand to life
• Contribute to environmental brand direction and coordination across existing space audits, conceptual design, design development, drawing reviews and submittals, construction/fabrication, and post-construction review
• Liaise with interior design, graphic design, and architect partners on creative briefing, project asks, and design direction
• Support internal American Express business units with design status updates, planning exercises, and timely deliverables
• Support furniture and accessory coordination across projects
• Support operational design needs including Card Member signage, design maintenance, smallwares, and uniforms
• Support digital documentation of project specifications
• Participate in team meetings, reviews, phone calls, and communication between project teams
• Create a positive team environment through proactive collaboration and cooperation

Senior Analyst, Lounge Design Strategy

Data Engineer

• Define and execute the product vision, strategy, and roadmap for assigned Adobe CDP capabilities.
• Drive product development across customer profile, identity, audience management, targeting, activation, and marketing data products.
• Partner with data engineering teams to define customer data requirements, data quality expectations, and governance standards.
• Ensure products support scalable, reusable, and compliant customer data capabilities.
• Translate business strategy and customer needs into prioritized product roadmaps and investment plans.
• Partner with business stakeholders to identify opportunities that improve customer engagement, personalization, and marketing effectiveness.
• Evaluate market trends and Adobe platform capabilities to evolve the product roadmap.
• Develop and prioritize product backlogs aligned to business outcomes and customer value.
• Collaborate with Engineering, Architecture, UX, and Delivery teams to ensure successful implementation.
• Serve as the primary product partner across Marketing, Technology, Analytics, Privacy, Operations, and Architecture teams.
• Build stakeholder alignment while balancing business priorities, technical constraints, and delivery timelines.
• Define and monitor product KPIs, adoption metrics, operational health, and business outcomes.
• Champion continuous improvement across product processes and customer experiences.
• Ensure compliance with enterprise governance, privacy, and data management standards.

Senior Product Manager – Customer Data Platform, Adobe Experience Platform

AI Engineer

• Serves as a senior technical authority for enterprise-scale AI systems with significant strategic and long-term business impact
• Defines architecture and engineering patterns for agentic AI, retrieval/grounding, model integration, inference platforms, observability, evaluation, and safety
• Leads resolution of complex and ambiguous technical challenges, balancing performance, cost, scalability, security, safety, and regulatory constraints
• Shapes long-term AI engineering strategy across platforms, tools, and system design approaches
• Guides multiple cross-team AI initiatives to ensure coherent architecture, integration, and alignment across domains
• Leads technical and architectural reviews, setting standards for engineering excellence and consistent implementation
• Partners with Product, Data Engineering, Cloud Infrastructure, Architecture, Risk, and Cybersecurity leaders to align AI solutions with enterprise priorities and governance requirements
• Evaluates emerging AI technologies and translates them into scalable, enterprise-ready capabilities
• Mentors Staff and Senior Engineers, raising organizational technical capability and developing future technical leaders

Senior Staff AI Engineer – Global Infrastructure

Designer

• Leverage the brand’s visual identity to design multi-channel marketing creative across print and digital materials
• Support creative development and design production across digital, print, packaging, branding, and visual identity initiatives
• Visually communicate design concepts clearly
• Stay current on design, marketing, creative AI, and production trends and thoughtfully incorporate them into work
• Produce digital and print-ready files using Adobe Illustrator, Photoshop, InDesign, and Figma
• Collaborate with creative and production partners to ensure optimal digital output or print execution
• Adjust and refine artwork in Photoshop, including resizing, color correction, and basic image retouching
• Collaborate with Designers, Art Directors, Creative Directors, and in-house production teams
• Deliver high-quality work efficiently while managing timelines and deadlines
• Manage multiple projects simultaneously and prioritize tasks to meet business needs
• Maintain organized files and documentation, including version control and archival best practices
• Provide thoughtful creative guidance to internal partners
• Contribute to a strong, positive, and innovative internal creative culture

Designer, Design Studio – Onbrand

Account Manager

• Develop a deep understanding of Sports & Entertainment partner business models, strategies, priorities, and existing Amex relationships
• Lead strategic plans that drive growth and innovation through partnerships
• Identify and oversee business development initiatives with internal stakeholders and external partners
• Manage an end-to-end business development pipeline
• Build relationships across Amex to identify strategic growth areas and drive enterprise value
• Build and elevate relationships with partner-organization stakeholders and decision-makers
• Support partner negotiation strategies and finalize agreements
• Lead enterprise and external agency teams in planning and executing the annual Forefront partner summit
• Manage summit strategy, programming, talent, creative, production, executive coordination, budget, and compliance workstreams
• Ideate and execute additional thought-leadership partner events
• Build analyses and presentations for executive-level decision-making
• Manage negotiation inputs and coordinate cross-functional alignment
• Support the VP, Sports and Entertainment Partnerships and Chief Partner Officer in executive meetings and events

Senior Manager – Sports/Entertainment Partnerships & Partner Events

Vice President

• Lead a geographically diverse team planning, executing, and reporting credit and fraud risk audits and related initiatives
• Lead audit-related regulatory examinations and interactions, coordinating responses and communications with regulatory bodies
• Build and sustain subject-matter expertise across credit and fraud risk controls and translate it into effective audit coverage
• Oversee risk and control assessments and development of actionable audit findings
• Partner with control groups and external auditors to coordinate audit planning and execution
• Generate forward-looking business and risk insights through audit analytics, data-driven monitoring, and continuous assurance
• Coach, mentor, and develop junior colleagues and co-sourced resources
• Manage team capacity, capability-building, talent planning, training, recruiting pipelines, candidate screening, and selection

Vice President, Audit Leader – Credit and Fraud Risk

Risk

• Support Internal Audit Group assurance coverage for Third-Party Risk Management
• Serve as Auditor in Charge on audits, managing engagements end-to-end
• Plan audit projects and define objectives and scope
• Coordinate with control groups, external auditors, stakeholders, and regulators
• Conduct L1 reviews and serve as the primary audit client contact
• Analyze audit results and documentation, evaluate effectiveness and efficiency, and synthesize audit findings
• Lead audit client meetings and walkthroughs
• Develop test steps, audit findings, and audit reports according to IAG policies and procedures
• Guide validation and execution of corrective actions and Management Action Plans
• Track key metrics to identify control issues and trends and assess the impact of industry and regulatory changes
• Delegate tasks, guide auditors, assess risks, evaluate control design, execute audit tests, and review work papers
• Coach, teach, mentor, and develop less experienced colleagues and co-sourced resources
• Conduct post-audit feedback discussions and provide actionable development feedback
• Guide proactive communication of task status, roadblocks, challenges, and potential solutions

Audit Manager – Third Party Risk

Art Director

• Provide leadership and motivation and convey the vision and values of the agency
• Mentor creative team members, providing clear direction and constructive feedback
• Use strong conceptual skills to bring concepts to life across evolving communication channels
• Execute work to the highest standards and craft
• Develop work from strategic briefs consistent with the Amex brand
• Execute across online video, websites, banners, social platforms, print, and other channels
• Lead presentations of creative work to internal stakeholders and marketing partners
• Bring proactive ideas that solve challenges and grow business
• Develop holistic, high-impact creative campaigns from start to finish
• Identify new opportunities and future trends
• Report to the Group Creative Director

Creative Director, Copy

Full-stack Engineer

• Develop and deploy complex software solutions focused on cloud-based engineering, Java technologies, API design, and user experience
• Define innovative solutions and take a pragmatic approach to application architecture
• Plan, manage, and execute the technology roadmap
• Assess third-party technology solutions for suitability for emerging platforms
• Collaborate with product owners, designers, and internal technology partners
• Ensure product releases are high quality, provide excellent user experiences, perform at scale, and comply with regulatory requirements
• Identify opportunities for code sharing, common services, and joint development
• Monitor industry research and emerging technologies
• Lead a team of 10+ engineers
• Own and lead HR processes including performance reviews and talent development
• Recruit top technical and non-technical talent and build a high-performing, self-managing software engineering team
• Lead interactive product and software development using lean principles
• Drive strategic changes in tools and processes, challenge assumptions, and pursue continuous improvement

Director, Software Engineering – Personalization, Brand, and Communications Technology

• Lead the Card Design portfolio and process end-to-end from intake through strategic alignment, design concepting and evaluation, production, launch, and post-launch
• Serve as the primary point of contact for Product Managers, fostering relationships, building trust, and managing day-to-day requests
• Cultivate new and existing relationships to drive business where relevant
• Understand product objectives, goals, and target audiences
• Collaborate with Brand Design to develop actionable briefs translating product vision and strategy into Card Design
• Conduct market research, competitive analysis, and audience insights to inform design strategy
• Identify KPIs and establish measurement frameworks to evaluate success
• Collaborate with strategy, creative, project management, production, and card issuance teams to execute physical and digital card design through launch
• Provide guidance and support to direct reports and project management to ensure deliverables are met
• Foster a positive, collaborative work environment and promote knowledge sharing and professional development
• Stay current with design trends, financial services products, technologies, and best practices
• Share industry insights and thought leadership, advising on emerging opportunities and future-proofing Card Design strategy

Senior Account Manager – Card Design

• Serve as the single point of contact for all Compliance matters pertaining to Amex Bank of Canada, the Canada market, and Canada legal entities
• Act as the key contact point for Canadian regulators
• Serve on the Canada Country Executive Team as Legal Entity Compliance Officer and as a member of the International Compliance Leadership team
• Oversee, direct, and support regulatory compliance risks in Canada for American Express consumer products and services
• Perform or oversee functions including Chief Anti Money Laundering Officer, Chief Privacy Officer, Chief Complaints Officer, and Chief Regulatory Affairs Officer
• Drive the Compliance strategy and act as the single compliance voice for the Canada market
• Undertake role requirements and registrations of the Legal Entity Compliance Officer for Canadian entities
• Manage relationships with supervisory and regulatory agencies
• Provide strategic compliance advice and assurance to market-level committees
• Advise the business on compliance matters, including regulatory implications of products, services, and processes; compliance incidents and gaps; framework enhancements; and business activity review and approval
• Build relationships with senior business leaders, the General Counsel’s Organisation, Business Unit Control Managers, and Internal Audit Group
• Provide independent oversight and challenge to Business Units regarding governance, controls, and approval processes
• Partner with the General Counsel’s Organisation to identify legislative, regulatory, and business changes with compliance implications
• Coordinate and manage supervisory and regulatory examinations and audits
• Report to senior management, Board members, and local authorities on monitoring and testing, compliance risks and indicators, and escalated issues and incidents

Vice President, Compliance

Compliance

• Execute independent compliance testing across AML, sanctions, KYC/CDD, ABC, transaction monitoring, and suspicious activity reporting
• Support the full testing lifecycle, including planning, walkthroughs, fieldwork, evidence review, workpaper preparation, and reporting
• Analyze financial crime policies, procedures, data, processes, and controls against regulatory requirements and internal standards
• Maintain complete, accurate, and well-supported testing documentation and workpapers
• Manage tasks across multiple reviews or workstreams while meeting quality and delivery timelines
• Test and validate remediated financial crime controls and assess remediation milestones
• Identify control gaps, weaknesses, and exceptions; escalate issues to review leads
• Form evidence-based conclusions and prepare review reports, findings, and governance materials
• Work with compliance officers, financial crime teams, business teams, and risk functions to obtain evidence
• Participate in stakeholder meetings and communicate testing queries, results, and concerns
• Apply the global ICT framework and support improvements to testing tools, templates, processes, and reporting
• Monitor relevant regulatory developments, enforcement actions, and industry guidance

Compliance Analyst

Operations

• Establish and manage the operating rhythm for the VP and Merchant Operations Leadership Team, including agendas, business reviews, planning sessions, decision forums, action tracking, and follow-up
• Partner with the VP and Leadership Team to shape and manage the strategic agenda
• Translate priorities into initiatives, milestones, success measures, and deliverables
• Develop and maintain Merchant Operations KPIs, scorecards, dashboards, and performance-management tools
• Own operational and performance reporting; analyze results, identify trends and performance drivers, and translate data into actionable insights
• Track strategic initiatives and commitments, identifying risks, dependencies, and emerging issues
• Own monthly, quarterly, and annual business-management processes, including headcount tracking, reporting, organizational and distribution-list maintenance, recurring submissions, and colleague processes
• Support senior leadership presentations, business updates, and executive communications
• Serve as a thought partner to the VP by synthesizing information, developing perspectives, pressure-testing ideas, and supporting decisions
• Collaborate with Merchant Operations leadership, GRRO leadership, and cross-functional partners to advance priorities, resolve issues, manage dependencies, and complete initiatives
• Support town halls, colleague communications, leadership meetings, and recognition programs
• Identify opportunities to simplify processes, strengthen operating routines, improve reporting, and increase leadership-team effectiveness
• Build relationships across markets, cultures, and time zones

Manager Assistant – Merchant Operations

Auditor

• Participate as a key team member on audit projects, independently owning audit tasks
• Document processes under review and develop workpapers
• Execute process, governance, and oversight audit tests in accordance with policies and procedures
• Assist Senior Managers and Managers throughout the audit lifecycle
• Review prior audit results and business monitoring materials to support audit planning
• Participate in walkthroughs using effective challenge and critical thinking
• Document test results to evaluate control design and effectiveness
• Identify and escalate issues and draft audit issue documentation
• Develop understanding of American Express’ business model, products, services, and organizational units
• Document and evaluate audit observations and findings
• Support client status meetings, audit requests, and administrative tasks
• Execute validation of corrective actions and Management Action Plans (MAPs)
• Communicate task status, roadblocks, challenges, and potential solutions to leadership
• Work proactively and take initiative on next steps
• Provide guidance and feedback to staff auditors
• Draft test steps, audit findings, and audit reports with guidance