Analyst – Control Management

American Express

. Assist in investigation and conduct root cause analysis to address repeated issue types .

Posted 10/4/2026full-timeGurugram • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational risk management, including root cause analysis, quality assurance, and remediation strategies. Proficient in analyzing data to identify trends and evaluate risk scenarios while effectively communicating insights across business units.

Highest-signal resume keywords

Operational Risk ManagementRoot Cause AnalysisQuality AssuranceProcess GovernanceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisQuality AssuranceData AnalysisImpact AnalysisRemediation StrategiesOperational Risk Management LifecycleSample TestingDocumentation MaintenanceIssue Resolution ProcessTrend Identification

Soft Skills

Communication SkillsInterpersonal SkillsProject ManagementAnalytical SkillsProblem-Solving Skills

Industry Keywords

Operational RiskInternal AuditRegulatory FrameworksPoliciesGovernance

About the role

Key responsibilities & impact

Assist in investigation and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact, including impact analysis
Assist with remediation by tracking progress, validating resolution efficacy, and communicating status updates to stakeholders
Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations
Identify trends in issues and events to identify potential systemic risks or control weaknesses within business-unit processes
Support review of components of the end-to-end business-unit issue resolution process
Perform sample testing of specific issues to ensure resolution is complete and effective
Review data used in detailed reports on issue status, trends, and outcomes
Support sharing insights, better practices, and themes across the enterprise
Collaborate with multiple partners across business units, functional areas, and geographies

Requirements

What you’ll need

2-4 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
Understanding of critical operational risk management lifecycle activities
Project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Experience in at least one of the following: scoping, prioritizing, and supporting remediation of operational issues; investigating and conducting root cause analysis; quality assurance of operational risk issue and event documentation; recommending remediation strategies; performing quality assurance of documentation and maintaining records; supporting the E2E issue resolution process
Successful completion of a background verification check

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities