Analyst, U.S. Merchant Marketing Loyalty & Servicing

American Express

. Manage end-to-end execution for the Merchant eNewsletter and select Servicing campaigns, ensuring timely delivery of a seamless and compliant merchant marketing experience .

Posted 9/28/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $65,500 - $102,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end marketing campaigns, with a strong focus on email and direct mail marketing tactics, performance analysis, and process improvement. Proven ability to collaborate with cross-functional teams and communicate effectively to drive campaign success.

Highest-signal resume keywords

Campaign Execution ProcessesEmail MarketingAnalytical SkillsProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Campaign ManagementMarketing TacticsPerformance MetricsData AnalysisProcess Improvement

Soft Skills

Organizational SkillsProactive AttitudeDetail-OrientedCollaborative Team PlayerAdaptability

Tools & Technologies

MarketingForce

Industry Keywords

Customer MarketingLoyalty MarketingServicing CampaignsCreative DevelopmentStakeholder Alignment

About the role

Key responsibilities & impact

Manage end-to-end execution for the Merchant eNewsletter and select Servicing campaigns, ensuring timely delivery of a seamless and compliant merchant marketing experience
Lead campaign creative development, serving as day-to-day contact for creative agency partners, managing timelines, providing actionable feedback, and driving stakeholder alignment
Partner with cross-functional teams to shape audiences, value messaging, and test strategies that strengthen campaign effectiveness and the Merchant experience
Support high-priority, complex servicing campaigns from intake through partner alignment, execution, and launch
Monitor, report, and analyze campaign results; surface key trends and identify optimization opportunities
Identify and implement process improvements that streamline campaign development, execution, and ways of working

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
2+ years of relevant customer/loyalty/servicing marketing or agency experience a plus
Strong understanding of marketing tactics, channels, campaign execution processes (MarketingForce), and performance metrics, particularly email and/or direct mail marketing
Strong analytical skills with the ability to translate campaign performance into actionable insights and optimizations
Strong organizational and project management skills, with the ability to manage multiple workstreams and meet tight deadlines
Excellent written and verbal communication skills, with the ability to build relationships and influence partners across levels
Proactive, detail-oriented, and solutions-focused, with a willingness to challenge the status quo and take ownership
Collaborative and adaptable team player who is eager to learn and comfortable with evolving priorities
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities