Assistant Manager – Application Transformation, ICS Acquisition

American Express

. Deliver initiatives that transform the application, verification and onboarding journey across Australia and New Zealand .

Posted 11/12/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management and analytical skills to drive transformation initiatives in application and onboarding processes. Capable of translating complex business requirements into actionable solutions while fostering collaboration across technology, operations, and compliance teams.

Highest-signal resume keywords

Project ManagementAnalytical SkillsStakeholder ManagementBusiness AnalysisProcess Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRequirements TranslationAutomation ImplementationDigital Product DeliveryProcess Improvement

Soft Skills

Communication SkillsAttention to DetailOrganizational SkillsProblem-SolvingCustomer-First Mindset

Tools & Technologies

ExcelPowerPointAPIsDigital Verification SolutionsThird-Party Data Sources

Industry Keywords

Financial ServicesRegulated EnvironmentCustomer OnboardingCredit DecisioningTransformation Initiatives

About the role

Key responsibilities & impact

Deliver initiatives that transform the application, verification and onboarding journey across Australia and New Zealand
Identify opportunities to simplify and automate application processes, reduce manual intervention and improve customer outcomes
Understand current-state application and onboarding processes and translate pain points into future-state requirements
Partner with Technology, Operations and third-party providers to design and implement new capabilities
Support transformation across the end-to-end journey, from application submission through verification, pending and decisioning
Drive the strategy and roadmap for transforming income verification and reducing unnecessary application pends
Support automated income-verification capabilities, including third-party and bank-based data sources
Translate verification requirements into business rules and technology requirements
Support OCR and digital document-verification capabilities
Lead transformation initiatives through business-case development, requirements, approval, testing, launch and post-implementation review
Coordinate testing and implementation readiness across business, technology and operational teams
Manage project milestones, risks, dependencies and actions
Track delivered benefits and use post-launch performance to identify further opportunities
Use application, pend, cancellation, decisioning and operational data to identify opportunities and prioritise investment
Develop business cases and monitor implemented capabilities
Partner with Analytics teams on reliable reporting and measures
Build relationships across Technology, Product, Risk, Compliance, Credit, Operations, Analytics and Marketing
Facilitate working sessions and communicate priorities, recommendations, risks and outcomes to senior stakeholders

Requirements

What you’ll need

Strong project-management skills and demonstrated ability to deliver complex, cross-functional initiatives
Strong analytical and problem-solving capability, with confidence using data to identify issues and develop recommendations
Ability to understand complex business processes and translate them into clear requirements and solutions
Excellent stakeholder-management skills and the ability to work effectively across Technology, Risk, Compliance, Operations and business teams
Strong written and verbal communication skills, including the ability to simplify complex issues for different audiences
Highly organised, with strong attention to detail and the ability to manage multiple priorities
Comfortable working through ambiguity and proactively driving work forward
Customer-first mindset with a passion for improving how things work
Experience in transformation, digital product, project delivery, business analysis, operations or a related field
Experience in financial services or another regulated environment
Exposure to digital applications, customer onboarding, credit decisioning or verification processes
Experience delivering automation or process-transformation initiatives
Familiarity with technology delivery, APIs and third-party data or verification solutions
Strong Excel and PowerPoint skills

Benefits

Comp & perks

15-month secondment/contract opportunity
12-month secondment offering experience across application transformation, digital verification, decisioning and cross-functional change delivery
Exposure to a broad network across Marketing, Product, Technology, Analytics, Credit, Risk, Compliance and Operations