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Associate – Digital Product Operations
American Express. Manage the Lean Portfolio management model to meet enterprise business agility .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Lean Portfolio Management and Agile methodologies to enhance enterprise business agility. Skilled in translating product roadmaps into actionable requirements while fostering collaboration among cross-functional teams and stakeholders.
Highest-signal resume keywords
Lean Portfolio ManagementProduct ManagementAgile SAFe ExperienceStakeholder EngagementCustomer-First Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DevelopmentUser StoriesAcceptance Test CriteriaRisk IdentificationBusiness Metrics
Soft Skills
Excellent CommunicationRelationship BuildingCollaborationInfluencing SkillsProactive Approach
Tools & Technologies
ScrumKanban
Industry Keywords
Digital ExperiencesServicing Capability RoadmapStakeholder PrioritizationCross-Functional Collaboration
About the role
Key responsibilities & impact- Manage the Lean Portfolio management model to meet enterprise business agility
- Partner with stakeholders to understand prioritization
- Maintain the product roadmap and backlog for the business unit
- Identify and raise risks, challenges, and opportunities to advance the team
- Enable cross-functional collaboration with relevant teams within the product scope
- Translate the product roadmap into well-defined product requirements, user stories, and acceptance test criteria
- Collaborate across business stakeholders to identify the servicing capability roadmap for a particular business unit
- Act as a link between stakeholders and scrum, Kanban, testing, and technology teams
Requirements
What you’ll need- Bachelor's Degree
- 3-4 years of experience in Product Management and/or Product Development
- Experience with Servicing or Digital Experiences a plus
- Agile SAFe experience (preferred not mandatory)
- Highly motivated and passionate for creating best-in-class products and customer experiences
- Proven ability to define clear customer needs and features and gain buy-in and confidence at multiple levels of the organization
- Experience delivering new experiences and business metrics with a customer-first mindset
- Experience working with Engineering and process teams to evaluate and create clarity in asks
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment
- Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration
- Successful completion of a background verification check, subject to applicable laws and regulations
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities