Associate Product Manager – TLS

American Express

. Support the development and execution of the data and personalization product roadmap, aligning priorities with TLS business objectives and Card Member needs .

Posted 11/5/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $78,000 - $124,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and data-driven personalization, leveraging analytics and customer insights to enhance user experiences. Proficient in Agile methodologies and capable of collaborating with cross-functional teams to align product development with business objectives.

Highest-signal resume keywords

Product ManagementAgile Development MethodologiesData AnalyticsCustomer Experience TechnologiesStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Lifecycle ManagementData PipelineETL/ELT ProcessesSQLKPI TrackingData IntegrationReal-Time DecisioningPersonalization PlatformsCloud PlatformsBig Data

Soft Skills

Analytical SkillsProblem-SolvingCommunicationOrganizational SkillsCollaboration

Tools & Technologies

JiraConfluenceGCPBig QueryML StudioElastic SearchGitHub

Industry Keywords

Travel DomainCustomer Data PlatformsOmnichannel Customer JourneysData PrivacyEnterprise Data Governance

Tech Stack

Tools & technologies

BigQueryCloudETLGoogle Cloud PlatformSQL

About the role

Key responsibilities & impact

Support the development and execution of the data and personalization product roadmap, aligning priorities with TLS business objectives and Card Member needs
Help define and deliver capabilities leveraging Card Member data, preferences, behavioral insights, and travel context across digital and agent servicing channels
Partner with Engineering and cross-functional product teams to translate business needs into product requirements, user stories, and acceptance criteria
Collaborate with digital and servicing teams to enable consistent, connected, and personalized experiences across Card Member touchpoints
Manage product backlogs, evaluate feature priorities, identify dependencies, and support delivery through Agile development processes
Leverage product analytics, customer insights, and performance metrics to identify opportunities, evaluate effectiveness, and inform product enhancements
Build relationships with Engineering, Analytics, Data, Design, Risk, Compliance, and business stakeholders to align requirements, timelines, and outcomes
Define and track KPIs related to personalization effectiveness, customer engagement, adoption, and servicing efficiency
Partner with appropriate teams to ensure personalization capabilities align with data privacy, security, governance, and regulatory requirements

Requirements

What you’ll need

Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent experience
Experience in product management, business analysis, technology delivery, or a related discipline, ideally in travel domain
Understanding of Agile product development methodologies and product lifecycle management
Understanding of Big data, Data pipeline, ETL/ELT processes
Understanding of Cloud Platforms (GCP, Big Table, Lumi, Big Query, Vertex All)
Strong analytical and problem-solving skills with the ability to translate complex business needs into actionable requirements
Excellent communication and stakeholder management skills
Ability to collaborate effectively with Engineering and cross-functional teams
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Demonstrated customer-first mindset and interest in leveraging data and technology to improve customer experiences
Experience with data-driven products, personalization platforms, or customer experience technologies
Understanding of customer data platforms, APIs, data integration, or real-time decisioning capabilities
Familiarity with digital servicing experiences, agent-facing applications, or omnichannel customer journeys
Familiarity with ML concepts, ML Studio, Copilot, github, elastic search
Experience with product management tools such as Jira and Confluence
Familiarity with SQL, product analytics, experimentation, or performance measurement
Experience in travel domain
Understanding of responsible data usage, privacy principles, and enterprise data governance
Visa sponsorship may be provided for certain positions depending on applicable factors

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities