Associate – Tech Operations Engineering

American Express

. Provide operational support for business-critical production applications, platforms and infrastructure, ensuring high levels of availability, stability and resilience .

Posted 9/25/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Provide operational support for business-critical production applications, platforms and infrastructure, ensuring high levels of availability, stability and resilience
Troubleshoot issues across application, infrastructure, network and cloud environments
Lead and coordinate Major Incident bridges, managing high-severity incidents through triage, impact assessment, prioritisation, escalation, investigation, recovery and closure
Coordinate Application, Infrastructure, Network, Cloud, Engineering, SRE and third-party teams during complex incidents
Ensure incident actions have clear owners, progress is tracked and appropriate escalations are made
Assess customer and business impact and provide timely incident communications to technical teams, business stakeholders and senior leadership
Maintain accurate incident timelines, actions, decisions, impact assessments and restoration details
Facilitate post-incident reviews and Root Cause Analysis, identify corrective actions, review incident trends and recurring issues, and improve service stability and resilience
Develop and maintain operational procedures, support documentation, runbooks and escalation processes
Collaborate with Product, Engineering and business teams to improve operational readiness, monitoring, resilience and production support
Act as an escalation point for Technology Operations Engineers and support the development of less experienced engineers

Requirements

What you’ll need

Bachelor's degree in Computer Science, Computer Engineering or comparable professional experience
4+ years of relevant experience in Technology Operations, Production Support, Service Management, SRE or a comparable operational environment
Experience working in a high-volume, 24x7 production financial services environment, supporting business-critical applications and services with demanding availability, stability, resilience and operational requirements
Strong hands-on Incident and Major Incident Management experience
Proven experience leading Major Incident bridges for high-severity production incidents
Demonstrated ability to coordinate multiple technical teams and drive incidents through service restoration
Knowledge of ITIL/IT Service Management standards, particularly Incident, Major Incident, Problem and Change Management
Experience communicating technical incidents and business impact to both technical and non-technical stakeholders
Knowledge of Software Delivery Lifecycle and Disaster Recovery
Strong troubleshooting experience across applications, infrastructure, networks, and/or cloud services
Strong verbal and written communication, analytical and problem-solving skills
Relevant IT Service Management, cloud or technology operations certifications are advantageous
Employment eligibility to work with American Express in the UK is required; the company will not pursue visa sponsorship for these positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities