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Associate, Tech Ops Engineering
American Express. Monitor application and infrastructure health using enterprise monitoring and observability tools, including ELF .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application development, maintenance, and production support with a strong focus on reliability and availability. Proficient in monitoring, observability, and automation practices within enterprise environments.
Highest-signal resume keywords
Java DevelopmentDistributed Systems ManagementObservability Stack ProficiencyIncident Management Using ServiceNowCloud Platform Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application DevelopmentSystem AdministrationScripting with PowerShell and PythonCI/CD Pipeline ImplementationDatabase Management with MySQL and PostgreSQLMonitoring and Alerting with ELFNetwork TroubleshootingDocker and KubernetesPerformance AnalysisDisaster Recovery Planning
Soft Skills
CollaborationProblem-SolvingRoot Cause AnalysisAgile Methodology ParticipationDocumentation Skills
Tools & Technologies
ELFSplunkElasticsearchPrometheusGrafanaServiceNowAWSAzureGoogle Cloud PlatformRDP and Citrix
Certifications & Qualifications
Certification in JavaCertification in .NETCertification in Python
Industry Keywords
Site Reliability EngineeringITILIncident ManagementChange ManagementOperational Metrics
Tech Stack
Tools & technologiesAWSAzureCassandraCitrixCloudDistributed SystemsDockerElasticSearchFirewallsGoogle Cloud PlatformGrafanaHBaseITSMJavaJenkinsKubernetesMicroservicesMySQLNoSQLPostgresPrometheusPythonRDBMSServiceNowSplunk.NET
About the role
Key responsibilities & impact- Monitor application and infrastructure health using enterprise monitoring and observability tools, including ELF
- Configure, tune, and maintain ELF alerting mechanisms aligned to service health indicators and SLOs
- Develop and maintain dashboards for system performance, availability, reliability trends, and operational metrics
- Analyze metrics, logs, and distributed traces to identify issues and support root cause analysis
- Own and execute blameless root cause analyses for production incidents and track corrective and preventive actions to closure
- Implement minor code fixes, configuration updates, and reliability enhancements
- Collaborate with application development and platform teams to review defects and improve service reliability
- Participate in Agile sprint planning, backlog grooming, estimation, and delivery of SRE-owned work items
- Drive reliability improvements through automation, operational fixes, and platform enhancements
- Participate in Disaster Recovery planning, testing, and execution
- Perform system patching and maintenance in accordance with security, compliance, and audit requirements
- Support ITIL-based Incident, Problem, and Change Management processes
- Monitor network performance and troubleshoot connectivity, latency, and access issues
- Participate in SSL/TLS certificate lifecycle management
- Manage service accounts, access provisioning, credential rotation, and security compliance
- Drive automation and operational toil reduction using scripting, CI/CD pipelines, and platform tooling
- Maintain system documentation, runbooks, SOPs, operational guidelines, troubleshooting procedures, and performance and incident reports
Requirements
What you’ll need- Minimum of 5+ years of relevant experience in application development, maintenance, and production support
- Hands-on exposure to Java and distributed systems in enterprise environments
- Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent practical experience; advanced degree is a plus
- Strong knowledge of operating systems and application runtimes such as Java and .NET
- Knowledge of distributed systems and service-based architectures from an operations and reliability perspective
- Strong knowledge of observability stacks and platforms, including Splunk, Elasticsearch, Prometheus, and Grafana
- Knowledge of logging, monitoring, tracing, and performance analysis
- Knowledge of RDBMS and NoSQL databases including MySQL, PostgreSQL, Couchbase, HBase, and Cassandra
- Knowledge of scripting and automation using PowerShell and Python
- Experience in Incident, Problem, and Change Management using ServiceNow or similar ITSM tools
- Experience supporting production systems in large-scale enterprise environments with a focus on reliability and availability
- Experience in system administration, infrastructure operations, and network troubleshooting
- Experience with CI/CD pipeline implementation and support using Jenkins, GitHub Actions, XL Release (XLR), or similar
- Experience managing and troubleshooting servers, networks, cloud platforms, and technology services
- Hands-on experience with public cloud platforms such as AWS, Azure, or Google Cloud Platform
- Knowledge of cloud-based Site Reliability Engineering (SRE) practices
- Knowledge of Docker, Kubernetes, and microservices-based architectures
- Experience using enterprise monitoring and alerting platforms such as ELF
- Experience accessing and managing remote systems using RDP and Citrix
- Proficiency administering servers via SSH
- Knowledge of networking concepts including ports, protocols, firewalls, and secure remote access
- Certification in at least one programming language or runtime such as Java, .NET, or Python
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities