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Associate – Tech Ops Engineering
American Express. Monitor the performance and availability of technology systems and applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and maintaining technology systems, including network infrastructure and cloud services, while providing technical support and implementing best practices for operational efficiency. Proficient in scripting for automation and capable of conducting root cause analysis to enhance system performance and reliability.
Highest-signal resume keywords
Cloud AdministrationNetwork ConfigurationScripting Languages (PowerShell, Python)System AdministrationCompTIA A+, Network+, or Security+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System MonitoringNetwork TroubleshootingTechnology OperationsIncident ManagementCloud Services (AWS, Azure, Google Cloud)Automation ToolsRoot Cause AnalysisDocumentation ManagementPerformance ReportingOperational Policies
Soft Skills
CollaborationTechnical SupportProblem-SolvingCommunicationAdaptability
Tools & Technologies
Cloud PlatformsNetwork Security MeasuresIT Asset Management ToolsMonitoring ToolsBackup Solutions
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Security+Public Cloud Certification
Industry Keywords
Technology SystemsFinancial ServicesSite Reliability Engineering (SRE)Network ProtocolsOperational Best Practices
Tech Stack
Tools & technologiesAWSAzureCloudPython
About the role
Key responsibilities & impact- Monitor the performance and availability of technology systems and applications
- Perform routine maintenance tasks, including system updates and backups, with guidance from peers and leaders
- Respond to service requests and incidents and provide technical support to end users for hardware, software, and network-related issues
- Set up and configure new hardware and software with guidance from peers and leaders
- Manage and maintain network infrastructure with guidance from peers and leaders
- Monitor network performance, troubleshoot connectivity issues, and support implementation of network security measures
- Maintain documentation of system configurations, procedures, and troubleshooting steps
- Generate reports on system performance, incidents, and resolutions
- Complete operational policies and procedures for new technologies with guidance from peers and leaders
- Collaborate with product and business teams to align technology initiatives with business objectives
- Implement resiliency standards, tooling, and best practices
- Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures
Requirements
What you’ll need- Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
- Knowledge of network protocols and technologies
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
- Experience in cloud administration, IT asset management and automation tools and/or Site Reliability Engineering (SRE) in a technology or financial services organization
- Experience in system administration, network configuration, and troubleshooting
- Experience in technology operations work
- Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
- Experience with cloud platforms such as AWS, Azure, Google Cloud
- CompTIA A+, Network+, or Security+ certification is a plus
- Public Cloud certification is a plus
- Successful completion of a background verification check
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities