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Associate – Technology Vendor Management
American Express. Manage the end-to-end vendor lifecycle, including onboarding, governance, performance monitoring, renewals, and offboarding .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in vendor lifecycle management, including onboarding, performance monitoring, and compliance. Proficient in applying AI tools for vendor governance and risk management while maintaining strong stakeholder relationships.
Highest-signal resume keywords
Vendor ManagementContract ManagementAI Tools ProficiencyFinancial ManagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vendor Lifecycle ManagementPerformance MonitoringContract NegotiationRisk AssessmentCost ManagementData AnalysisSLA/KPI ManagementGovernance DocumentationRoot-Cause AnalysisOperational Efficiency
Soft Skills
Team CollaborationStakeholder ManagementIssue ResolutionCommunicationAdaptability
Tools & Technologies
Microsoft Office SuitePower BISQLPythonGenerative AIMicrosoft CopilotAPIsWorkflow/RPA ToolsData VisualizationAnalytical Tools
Certifications & Qualifications
MBAPGDMRelevant Professional Certification
Industry Keywords
Third-Party ManagementSupplier ManagementComplianceInformation Technology ServicesResponsible AIData PrivacyVendor GovernancePerformance ReviewsService Quality StandardsFinancial Compliance
Tech Stack
Tools & technologiesPythonRPASQL
About the role
Key responsibilities & impact- Manage the end-to-end vendor lifecycle, including onboarding, governance, performance monitoring, renewals, and offboarding
- Establish and maintain working relationships with vendors and internal stakeholders
- Monitor vendor performance against KPIs, SLAs, contractual commitments, and service-quality standards
- Conduct vendor performance reviews and governance meetings, document actions, and drive issues to closure
- Identify vendor-related operational, financial, compliance, and service-delivery risks and coordinate mitigation actions
- Partner with Procurement, Legal, Risk, Compliance, Finance, Technology, and business teams
- Support contract negotiations, renewals, pricing discussions, and commercial evaluations
- Track vendor spend, invoices, budgets, and cost-optimization opportunities
- Manage vendor escalations, root-cause analysis, corrective-action plans, and service improvements
- Maintain vendor documentation, dashboards, scorecards, risk assessments, and governance records
- Support third-party due diligence, audits, regulatory requirements, and internal control processes
- Improve vendor-management processes, controls, reporting, and operational efficiency
- Apply AI, Generative AI, automation, predictive analytics, data visualization, and analytical tools to vendor governance and decision-making
- Explore and implement AI use cases including automated performance analysis, SLA/KPI intelligence, contract summarization, obligation tracking, risk and anomaly identification, executive reporting, vendor scorecards, and AI-assisted governance
Requirements
What you’ll need- Advanced degree in Business Administration, Financial Management and/or comparable experience
- 3-5 years experience in Vendor Management, Third-Party Management, Procurement, Supplier Management, Contract Management, Operations, or a related function
- Knowledge of Microsoft Office Suite and data analysis tools
- Knowledge of financial management, data analysis, and Information Technology services
- Experience working in a team-oriented environment
- Hands-on experience with the latest AI tools and ability to adapt to changing requirements
- Experience with vendor onboarding and lifecycle management, SLA/KPI and vendor performance management, contract and commercial management, vendor governance and stakeholder management, third-party risk and compliance, cost management, and commercial negotiations
- Experience with Generative AI/LLMs, Microsoft Copilot or equivalent enterprise AI platforms, Power BI, SQL, Python, APIs, and workflow/RPA tools is preferred
- Understanding of Responsible AI, information security, data privacy, third-party risk, and AI governance
- MBA/PGDM and relevant professional certification are preferred or advantageous
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities