FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
B2B Customer Care Professional, German & English Speaker
American Express. Deliver customer service to German-speaking Commercial Customers and Programme Administrators via telephone, email and live chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Proficient in German and English communication, with a strong focus on delivering exceptional customer service through various channels. Capable of navigating multiple systems and adapting to changing customer needs while maintaining compliance and quality standards.
Highest-signal resume keywords
German Language ProficiencyCustomer Service ExcellenceNegotiation SkillsProblem-Solving SkillsExperience with Corporate Card Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Interaction DocumentationAccount MaintenanceCompliance Requirements UnderstandingDigital Tools NavigationLive Chat Support
Soft Skills
Interpersonal SkillsRelationship BuildingAdaptabilityAttention to DetailAssertiveness
Tools & Technologies
CLIC@WORKGLOBESTARCAS
Industry Keywords
Commercial Customer ServicingProgramme Administrator ServicingCustomer Data Protection StandardsBusiness Travel Account
About the role
Key responsibilities & impact- Deliver customer service to German-speaking Commercial Customers and Programme Administrators via telephone, email and live chat
- Provide professional, efficient and accurate servicing across communication channels
- Handle live chat interactions and navigate multiple systems while supporting customers in real time
- Build customer relationships through a consultative approach, provide first-contact resolution and negotiate positive outcomes
- Meet and exceed quality goals, compliance requirements and productivity targets
- Navigate computer systems, applications and digital tools to help customers maximise online and mobile platforms
- Support Corporate Card and Business Travel Account servicing requests, including account maintenance, customer-detail changes and address updates
- Document customer interactions and account information according to internal policies and procedures
- Identify and escalate complex enquiries and potential compliance concerns
- Adapt to changing customer needs, business priorities and servicing channels
- Collaborate with colleagues and internal stakeholders on issue resolution and customer-experience improvement
- Work Monday to Friday, 8:00 AM–5:00 PM, 40 hours per week
Requirements
What you’ll need- Highly proficient in German, with excellent verbal and written communication skills, particularly in a business context
- Strong English communication skills, both written and verbal
- Demonstrate personal excellence by remaining positive and professional in challenging situations
- Display a passion for delivering outstanding service in every customer interaction
- Ability and resilience to work in a fast-paced and dynamic environment while multitasking across multiple systems and digital tools
- Excellent written communication skills, with the ability to provide clear, concise and professional customer support through live chat and email
- Strong interpersonal, communication and relationship-building skills
- Assertiveness and confidence in handling difficult customer conversations
- Excellent negotiation, influencing and problem-solving skills
- Critical, analytical and forward-thinking mindset, with strong attention to detail
- Ability to work independently and collaboratively within a team
- Flexibility to adapt to new technologies, servicing processes and communication channels
- Employment eligibility to work with American Express in Spain is required; the company will not pursue visa sponsorship
- Preferred: previous experience in Commercial Customer or Programme Administrator servicing
- Preferred: knowledge of Corporate Card and Business Travel Account (BTA) products
- Preferred: familiarity with CLIC, @WORK, GLOBESTAR and CAS
- Preferred: previous experience in live chat or digital customer servicing
- Preferred: understanding of relevant compliance requirements and customer data protection standards
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities