Banking Disputes Specialist

American Express

. Support consumer and commercial customers of American Express National Bank .

Posted 9/29/2026full-timeUnited StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Regulation E dispute handling and customer service within banking operations, ensuring compliance and accuracy in all processes. Proven ability to analyze data, communicate effectively, and adapt to changing environments while maintaining high-quality standards.

Highest-signal resume keywords

Regulation E Dispute HandlingOperations ExperienceAnalytical SkillsCustomer ServiceComputer Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispute ProcessingData AnalysisMonetary Transaction ResolutionDocumentation RequirementsQuality Metrics Maintenance

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationAdaptabilityPressure Management

Tools & Technologies

Business InterfacesInternet Technology

Industry Keywords

Banking DisputesService-Level AgreementsRegulatory GuidelinesCustomer SatisfactionOperational Goals

About the role

Key responsibilities & impact

Support consumer and commercial customers of American Express National Bank
Provide personalized customer service while ensuring accounts are handled accurately within service-level agreements and regulatory guidelines
Handle inbound and outbound calls on accounts
Maintain professional working relationships among American Express, customers, and external banks
Gather and analyze critical data to determine appropriate actions
Process daily non-fraud disputes for banking products, including Regulation E disputes and other monetary or servicing requests
Perform due diligence before resolving and moving monetary transactions
Review and document banking processes and ensure dispute cases are accurate, timely, and procedurally compliant
Make decisions and recommendations in unclear circumstances
Communicate case details, risk considerations, and recommended actions to customers, leadership, counsel, audit, and oversight partners
Maintain quality and compliance metrics, accuracy, and efficiency
Partner with leadership on projects, data validation, and exam management efforts
Take on additional Operations responsibilities to support business initiatives, career development, and team engagement

Requirements

What you’ll need

Working knowledge of Regulation E dispute handling, including timelines, provisional credit, customer notices, and documentation requirements
2+ years’ experience in Operations or Banking Disputes
Excellent analytical, written, and verbal communication skills
Ability to work under pressure while managing multiple tasks effectively
Strong computer literacy and working knowledge of current internet technology
Ability to research information for business-related purposes
Proficiency with required business interfaces
Proven adaptability to a quickly changing environment
Drive to continually improve personal performance, customer satisfaction, operational goals, and business brand
Team-oriented with a collaborative attitude and approach
Employment eligibility to work with American Express in the U.S.; no visa sponsorship available
Must work in the office a minimum of 3 days a week based on predetermined scheduling
Availability during hours of operation from 7:00am–7:00pm MST

Benefits

Comp & perks

Bonus
Benefits
Comprehensive support for holistic well-being
Opportunities to learn new skills
Leadership development opportunities
Career growth opportunities