Bilingual Customer Service Representative

American Express

. Deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment .

Posted 9/24/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and consultative sales skills, effectively engaging with Card Members to provide tailored solutions while maintaining compliance and performance metrics. Exhibits technical savvy in navigating multiple systems and a commitment to integrity in handling sensitive information.

Highest-signal resume keywords

Customer Service ExperienceConsultative Sales SkillsStrong Written And Communication SkillsTechnical SavvyRegulatory And Compliance Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ResilienceEmotional AcknowledgementAdaptabilityTimelinessReliability

Industry Keywords

Customer Care EnvironmentInbound CallsCard MembershipSales GoalsProduct OffersAccount ManagementFirst-Point-Of-Contact ResolutionPerformance MetricsHybrid Work EnvironmentShift Flexibility

About the role

Key responsibilities & impact

Deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment
Consult with Card Members to understand their needs and tailor unique, personal solutions
Reinforce the benefits of card membership and acknowledge Card Member tenure
Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty
Develop selling skills to strengthen customer relationships and deepen loyalty to the American Express brand
Address general and account-specific inquiries, including statements, card replacement, payments, and rewards redemption
Update customer account information
Use tools and resources to identify custom solutions and anticipate customer needs
Maintain first-point-of-contact resolution
Meet and exceed sales, quality, compliance, productivity, and customer performance goals

Requirements

What you’ll need

Strong written and communication skills to converse effectively and naturally with Card Members
Resilience to manage a steady stream of customer calls while balancing performance metrics and remaining positive through change and stressful situations
Ability to show humility and care through emotional acknowledgement of customer queries and situations
Technical savvy to multitask and navigate multiple computer systems and applications simultaneously, with speed and accuracy
Integrity to manage sensitive Card Member information and adhere to Regulatory and Compliance guidelines related to servicing and sales practices
Timeliness and reliability
Customer service and consultative sales environment experience preferred
Passion for consultative sales and recommending products or solutions tailored to each customer
Ability to adapt communication style to a wide variety of personalities and situations and take ownership of each call
Flexibility to work anytime between 6:00 am–12:00 am, including weekends
Hybrid environment with on-site expectation 3 days/week
Full-time workplace flexibility and shift flexibility

Benefits

Comp & perks

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
High performance is rewarded with target driven incentives