Bilingual French Customer Care Professional

American Express

. Deliver extraordinary service on a high volume of inbound calls or digital chats in a fast-paced, structured, and regulated environment .

Posted 10/30/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$47,000 - CA$71,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional bilingual communication skills in French and English, with a strong focus on customer engagement, problem-solving, and meeting performance metrics in a fast-paced environment.

Highest-signal resume keywords

Bilingual CommunicationCustomer EngagementAnalytical Problem-SolvingSales Skills DevelopmentPerformance Metrics Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Inquiry ResolutionData EntryMultitaskingBasic TroubleshootingSales Closing TechniquesProduct KnowledgeBenefit EnrollmentWeb NavigationTyping Accuracy

Soft Skills

Strong CommunicationResilienceAttention to DetailPositive AttitudeFlexibility

Industry Keywords

Customer SatisfactionCompliance GoalsInbound CallsDigital Chats24/7 OperationBackground VerificationHome Office SetupPerformance MetricsCard Membership BenefitsCustomer Retention

About the role

Key responsibilities & impact

Deliver extraordinary service on a high volume of inbound calls or digital chats in a fast-paced, structured, and regulated environment
Consult with Card Members to understand their needs, resolve inquiries, and reinforce card membership benefits
Address general and account-specific inquiries, including statements, APR, card replacement, payments, and rewards redemption
Update customer account information
Identify root causes and deliver solutions exceeding Card Members’ expectations
Add value through relevant messaging, product offers, and benefit enrollments
Develop and improve selling skills, including rapport-building, handling objections, closing sales, and retaining customers
Anticipate customer needs and resolve inquiries on the first contact
Meet and exceed customer satisfaction, productivity, sales, quality, and compliance goals
Work evenings and weekends as required in a 24/7 operation

Requirements

What you’ll need

Fully bilingual in both French and English is a must
Strong written and verbal communication skills
Exceptional ability to connect and engage with people
Analytical and problem-solving skills with strong attention to detail
Quick navigation ability, web-savvy, basic troubleshooting knowledge, and ability to multitask and toggle between screens/tools
Resilience to manage a steady stream of customer calls or chats while balancing performance metrics
Ability to remain positive in difficult situations
Able to type accurately and quickly, multitask, and handle 2 chats simultaneously
Timeliness and reliability
Flexibility and willingness to work in a shift environment
Must have dedicated home office space with strong and reliable internet connectivity
Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship
Successful completion of a background verification check

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities