Bilingual French Customer Care Professional

American Express

. Deliver extraordinary service on a high volume of inbound calls or digital chats in a fast-paced, structured, and regulated environment .

Posted 10/30/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$47,000 - CA$71,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional bilingual communication skills in French and English, with a strong focus on customer engagement, problem-solving, and meeting performance metrics in a fast-paced environment. Proficient in handling inquiries and providing solutions that enhance customer satisfaction and loyalty.

Highest-signal resume keywords

Bilingual Communication (French and English)Customer EngagementAnalytical Problem-SolvingSales Skills DevelopmentPerformance Metrics Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionAccount ManagementSales Closing TechniquesTyping AccuracyMultitasking Ability

Soft Skills

Strong Written CommunicationVerbal Communication SkillsResilienceAttention to DetailAbility to Build Rapport

Tools & Technologies

Digital Chat ToolsCustomer Relationship Management (CRM) SystemsWeb Navigation SkillsBasic Troubleshooting Knowledge

Industry Keywords

Customer SatisfactionComplianceCard Membership BenefitsPerformance MetricsHybrid Work Model

About the role

Key responsibilities & impact

Deliver extraordinary service on a high volume of inbound calls or digital chats in a fast-paced, structured, and regulated environment
Consult with Card Members to understand their needs, resolve inquiries, and reinforce card membership benefits
Address general and account-specific inquiries, including statement and APR inquiries, card replacement, payments, rewards redemption, and account information updates
Identify root causes and deliver solutions that exceed Card Members’ expectations
Recognize and add value through relevant messaging, product offers, and benefit enrollments
Develop and improve selling skills, including building rapport, handling objections, closing sales, and retaining customers
Use tools, resources, and probing questions to anticipate needs and resolve inquiries on the first contact
Meet and exceed goals for customer satisfaction, productivity, sales rates, quality, and compliance
Work in a hybrid model with 3 days in the office, subject to change; evening shifts are virtual/work from home

Requirements

What you’ll need

Fully bilingual in both French and English is a must
Strong written and verbal communication skills
Exceptional ability to connect and engage with people
Analytical and problem-solving skills with strong attention to detail
Quick navigation ability, web-savvy, basic troubleshooting knowledge, and ability to multitask and toggle between screens/tools
Resilience to manage a steady stream of customer calls or chats while meeting performance metrics
Able to type accurately and quickly, multitask, and handle 2 chats simultaneously
Timeliness and reliability
Must be flexible and able to work during operating hours including evenings and weekends
Flexibility and willingness to work in a shift environment
Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship
Successful completion of a background verification check

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities