Bilingual Premium Travel Consultant

American Express

. Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.

Posted 11/5/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills in a high-volume travel environment, with a focus on creating personalized travel experiences and effectively communicating product offerings. Proficient in navigating computer applications and maintaining a positive attitude while exceeding customer expectations.

Highest-signal resume keywords

Premium Customer ServiceTravel Booking ExperienceHigh-Volume Call Center ExperienceStrong Verbal CommunicationBasic Geography Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel ArrangementsBooking Domestic FlightsBooking International FlightsCar Rental ArrangementsHotel ReservationsMS Office ProficiencyComputer Literacy

Soft Skills

Active ListeningPositive AttitudeAdaptabilityResiliencyDesire to Learn

Industry Keywords

Customer ServiceTourismTravelCruiseCall Center

About the role

Key responsibilities & impact

Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
Delight Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
Understand customer needs through consultation to deliver innovative and extraordinary interactions.
Research, plan, and carry out personalized travel experiences by booking domestic and international flights, car and/or hotel travel arrangements.
Communicate new and existing product offerings and value propositions relevant to the Card Member.
Put the Card Member’s experience at the forefront of everything, reinforcing the Membership First approach and delivering excellent service and outcomes for American Express.

Requirements

What you’ll need

Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
High-end customer service or sales roles experience in tourism, travel, or cruise and tours.
Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.
Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.
Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.
Ability to work nights and weekends, supporting Card Members 24 hours a day / 7 days per week.
Successful completion of a background verification check, subject to applicable laws and regulations.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Intensive paid training and mentor program