Bilingual Travel & Concierge Experience Agent

American Express

. Help Premium Card Members create unforgettable trips and concierge experiences .

Posted 10/26/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$47,000 - CA$71,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service and creating memorable travel experiences, leveraging strong communication skills and knowledge of travel tools. Proficient in building customer relationships and managing multiple tasks effectively in a dynamic environment.

Highest-signal resume keywords

TICO CertificationOPC CertificationFluent FrenchTravel Tools ProficiencySales Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel KnowledgeWorld GeographyGDS Booking ToolsConsultative SellingMultitaskingTime Management

Soft Skills

Strong Communication SkillsResilience Under PressureCustomer Relationship Building

Tools & Technologies

Sabre GDSTravel Tools

Certifications & Qualifications

TICO CertificationOPC Certification

Industry Keywords

Concierge ServicesTravel IndustryCustomer ServiceDomestic TravelInternational Travel

About the role

Key responsibilities & impact

Help Premium Card Members create unforgettable trips and concierge experiences
Deliver innovative and extraordinary travel and concierge experiences
Surpass client expectations and provide exceptional customer service
Handle daily responsibilities across chat, email, and voice communication channels
Use travel tools and Sabre GDS booking tools

Requirements

What you’ll need

Good knowledge of travel and world geography
Experience exploring the world, studying in the industry, or selling domestic and international travel
Ability to build long-lasting customer relationships
Strong spoken and written communication skills
Resilience and composure under pressure and changing circumstances
Strong time management and multitasking skills
Sales experience and consultative skills to recommend and cross-sell relevant products and services
Computer skills and ability to use several travel tools
Flexibility to work shifts, including nights and weekends
Ability to speak and write fluent French
TICO and OPC certification required; certification fees will be covered if not already certified
Employment eligibility to work with American Express; no visa sponsorship available
Successful completion of a background verification check

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
TICO and OPC certification fees covered if needed