Business Operations Manager, Austria

American Express

. Oversee key operational processes across the merchant lifecycle, including onboarding, account maintenance, regulatory reviews and offboarding .

Posted 10/26/2026full-timeVienna • AustriaMid-LevelSenior💰 €60,576 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing operational processes across the merchant lifecycle, including onboarding, account maintenance, and regulatory compliance. Proficient in managing cross-functional initiatives and stakeholder engagement while ensuring effective risk management and governance.

Highest-signal resume keywords

Business Operations ManagementProject ManagementRisk ManagementGovernance ComplianceFluent German And English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process OversightKYC Refresh ActivitiesRegulatory ReviewsRisk AssessmentsControl DesignService-Level ReportingAutomation InitiativesCapacity PlanningCross-TrainingCommittee Actions

Soft Skills

Analytical SkillsOrganisational SkillsProblem-Solving SkillsCommunication SkillsLeadership Capabilities

Industry Keywords

Merchant LifecycleBusiness Continuity PlanningOperational Risk EventsStakeholder ManagementInternational Environment

About the role

Key responsibilities & impact

Oversee key operational processes across the merchant lifecycle, including onboarding, account maintenance, regulatory reviews and offboarding
Coordinate Austrian branch operational requirements, local governance materials, committee actions, evidence and business continuity planning
Act as the local operational point of contact across business leadership, Legal, Finance, Risk, Compliance and central operations
Coordinate merchant maintenance, cancellations, termination, offboarding, hierarchy reviews and KYC refresh activities
Coordinate merchant onboarding, account activation, video identification dependencies and terminal setup
Coordinate local risks, issues, operational risk events, remediation plans, RCSA and RAU implementation
Coordinate regulatory requests and changes, risk assessments, control design, testing, audits and findings
Own operational action tracking, prioritisation, KPIs, service-level and risk reporting, escalation and follow-through
Lead automation and continuous-improvement initiatives and build resilience through documented processes, capacity planning and cross-training
Directly lead, coach and evaluate the Branch Coordinator Austria
Report to the Head of Global Merchant Services Austria

Requirements

What you’ll need

University degree in Business, Finance, Economics or a related field, or equivalent professional experience
Relevant experience in Business Operations, Project Management, Risk Management, Governance or Compliance, ideally within an international or regulated environment
Proven ability to manage cross-functional initiatives, stakeholders and competing priorities
Strong analytical, organisational and problem-solving skills
Excellent communication skills, leadership capabilities and a high degree of ownership
Fluent German and English, both written and spoken
Employment eligibility to work with American Express in Austria is required; visa sponsorship will not be pursued

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities