Campus Undergraduate Summer Internship Program – Product & Capabilities, Enterprise Shared Services

American Express

. Support multiple teams on cross-functional projects related to products and capabilities, coordinating across business, technology, and end users.

Posted 11/10/2026full-timePhoenix • Arizona • United StatesEntry Level💰 $24 - $63 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving capabilities, with proficiency in Microsoft Excel and PowerPoint, and experience in data analytics, AI, and automation. Effectively collaborates across diverse teams while managing multiple priorities and delivering high-quality work.

Highest-signal resume keywords

Data AnalyticsProduct ManagementAgile MethodologyMicrosoft ExcelMicrosoft PowerPoint

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementTechnical Requirements GatheringPerformance MeasurementProject Management

Soft Skills

Analytical SkillsProblem-SolvingWritten CommunicationVerbal CommunicationTeamwork

Tools & Technologies

TableauPower BIServiceNowArcherGenAI

Industry Keywords

Artificial IntelligenceAutomationDigital ProductsRisk ManagementBusiness Outcomes

Tech Stack

Tools & technologies

ServiceNowTableau

About the role

Key responsibilities & impact

Support multiple teams on cross-functional projects related to products and capabilities, coordinating across business, technology, and end users.
Gather and document business requirements, user needs, process flows, and project updates, translating them into technical requirements.
Contribute to product and capability roadmaps, implementation activities, adoption efforts, and performance measurement.
Analyze data and prepare reports, presentations, dashboards, and insights for project teams and leaders.
Identify and assess opportunities to use GenAI, intelligent automation, and advanced analytics to improve workflows and colleague experience.
Partner with Technology and Business Teams to support the design, testing, and rollout of secure, scalable solutions.
Participate in process-improvement initiatives focused on productivity, efficiency, quality, risk, and controls.
Build relationships across a complex, matrixed organization and contribute questions, ideas, and fresh perspectives.
Gain exposure to ESS teams, product management, operations, technology, transformation, AI-enabled solutions, Agile methodology, and a global regulated organization.

Requirements

What you’ll need

Currently enrolled in a full-time bachelor's degree program, with an anticipated graduation date between December 2027 and June 2028.
Pursuing a degree in business, technology, data analytics, computer science, engineering, operations, risk management, or a related field.
Demonstrated interest in product management, technology, operations, process improvement, analytics, or artificial intelligence.
Strong analytical and problem-solving skills, with the ability to organize information and draw practical conclusions.
Strong written and verbal communication skills and the ability to collaborate effectively with diverse teams.
Ability to manage multiple priorities and deliver high-quality work with attention to detail.
Proficiency in Microsoft Excel and PowerPoint.
Coursework, projects or activities involving data, AI, automation, agile methods or digital products preferred.
Experience with Tableau, Power BI, ServiceNow, Archer or similar platforms preferred.
Ability to connect project work to broader business outcomes and adapt quickly to feedback preferred.
Interest in responsible innovation and the effective use of AI within strong governance and control practices preferred.
Demonstrated teamwork, integrity, and commitment to an inclusive environment preferred.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.

Benefits

Comp & perks

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
Sign-on bonus