Client Onboarding Specialist

American Express

. Take ownership of Line of Business outcomes, including end-to-end turnaround times, service level agreements (SLAs), and quality performance .

Posted 9/17/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong expertise in Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, with a focus on enhancing onboarding processes and ensuring compliance. Proven ability to drive outcomes through effective communication, analytical problem-solving, and stakeholder collaboration.

Highest-signal resume keywords

Anti-Money Laundering (AML)Know Your Customer (KYC)Enhanced Due Diligence (EDD)Salesforce.comAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Attention to DetailRisk-Based Decision MakingQuality AssuranceComplex Entity Structure ReviewPolicy Implementation

Soft Skills

Excellent Communication SkillsProactive Outcome DrivingCoaching and Feedback

Tools & Technologies

Salesforce.comCRM Platforms

Industry Keywords

Service Level Agreements (SLAs)Client OnboardingCompliance RequirementsStakeholder AlignmentBackground Verification Checks

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Take ownership of Line of Business outcomes, including end-to-end turnaround times, service level agreements (SLAs), and quality performance
Oversee resolution of escalations, exceptions, and complex onboarding matters while adhering to AML and regulatory obligations
Support implementation, communication, and monitoring of policy and process changes
Strengthen AML knowledge and onboarding expertise through coaching, feedback, and upskilling initiatives
Manage Enhanced Due Diligence (EDD) reviews and processes
Partner with Training Analysts to identify development opportunities and support team capability uplift
Conduct periodic quality assurance and spot-check reviews across the Client Onboarding team
Collaborate with New Accounts, Sales, Compliance, Risk, and Legal teams to support account set-up
Facilitate stakeholder alignment and collaboration sessions to drive consistency and best practice
Build and maintain relationships with Business Development Executives and Managers regarding complex reviews and case resolutions

Requirements

What you’ll need

Strong attention to detail with a high degree of accuracy
Ability to work independently and proactively drive outcomes
Excellent written and verbal communication skills
Strong analytical and problem-solving capabilities
Working knowledge of Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations
Experience reviewing Trust Deeds and complex entity structures is desirable
Confidence in reviewing documentation and making risk-based decisions
Experience using Salesforce.com or similar CRM platforms is advantageous
Exposure to, or experience with, AML/CTF regulations and compliance requirements is highly desirable
Successful completion of additional background verification checks

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities